Welcome to NICO!
A few questions...
Which iPhone version?
Which iPhone OS version?
Have you checked it's compatibility? The Bluetooth® Information Center lists all compatible phones for Infiniti vehicles. Begin your search at
Find a Phone.
Will a non-recommended Bluetooth®-enabled phone work?
If your phone is not on the Infiniti recommended phone list, limited functions may be available, but the system will not operate correctly or to its fullest capability.
Infiniti Bluetooth® Information Center
FAQ's