Post by
Q45tech »
https://forums.nicoclub.com/q45tech-u112.html
Wed Sep 27, 2006 12:07 pm
The only problem with other [non Nissan] extended service contracts is that the dealership does not have to honor them..........in that some may make the dealer shop run thru paper work hoops or other delaying tactics so that while they would like your money it is just too much hassle. to accept you as a customer.
Not so with Nissan contracts.
We don't really work with any aftermarket service contracts anymore as most try to nickel and dime you to death even after they preagreed on an amount for reimbursement.
Always check with States Consumer Affairs/better business etc and make sure they have been in business awhile and have adequate resources.
".......the source of the problem lies in the common consumer misperception that a car warranty guarantees free repairs no matter what the problem. Some ‘professionals’ in the industry reinforce this attitude by telling consumers what they want to hear: “Oh, no problem! It’s covered under warranty!” Then, when it comes time to fulfill the promise and these ‘professionals’ can’t deliver because the problem is not covered, they lie to appease the customer and blame their inability to act on the car manufacturer, or the salesperson, or the service department, or whatever the situation calls for…as long as the excuse sounds believable. And then there are the service personnel who abuse the system by ‘sliding things in under the wire,’ covering parts/service under warranty that don’t actually qualify. This action usually requires the falsification of documents, mileage, Vehicle Identification Numbers (VIN), time periods, etc. It is these kinds of activities that further reinforce the consumer attitude that a warranty is an entitlement and not an agreement."
Remember an extended service contract company can only stay in business if it's average pay out is significantly LESS than what it receives after commisions...........Many lose and a few win is the mantra.
I dealt with one who after waiting a week sent the inspector out to photograph the defect, then nothing and a week later another expert came out.............2 weeks delay before the repair was partially approved.