Hello There!
First off, please go ahead and send us the pictures so that we can see what's going on and walk you through the installation process. My email address is
[email protected].
Secondly, to address the issues you are having I will do my best to explain everything in an easy to follow way. There have been some questions regarding the fascia and I don't think I've done a good job of explaining everything.
Two piece design- This was done for two reasons. #1) freight costs. If we did not design this fascia in two pieces then we would not be able to offer the free freight program. To ship an entire fascia around the country is EXTREMELY expensive and would have added another $150+ to the cost of the kit. This was a major PITA for us and actually doubled our mold cost and nearly tripled our development time. It ended up costing us ALOT more to do it this way but we felt that it was necessary to help cut down on freight cost to you guys.
Bumper sag- This has been an ongoing question that should be answered by the instructions. There is a factory support brace on the back of the stock fascia. If you do not re-install this brace on your STILLEN fascia it will sag.
Finally, why we don't send it out prepped...Primer is very much like paint. If you twist, bend, or drop a part that has been prepped with primer, it will crack or weaken just like paint. If your paint shop honestly thought that they would just pull this out of the box and spray a coat of paint, they're nuts! The ONLY reason that factory metal parts come with primer is to prevent rust. Even then, a good body shop will remove that primer and start with their own fresh prep. Factory ABS plastic parts usually come in a raw, untreated finish just like our urethane.