Phone recognition fail

[Shinka]

2016 Rogue SL FWD. Bluetooth. Voice commands on navi works perfectly. Voice commands for the phone works great on things like redial, dialing by number, etc, EXCEPT I have never once been able to dial by saying "call Mary Smith". The system simply acts as if I haven't said anything. As if it doesn't hear me. Heading off some questions, I have a galaxy S6 which I have no other problems with (it worked fine with my 2014 Altima's Bluetooth), I have deleted and repaired it to my Rogue. It connects perfectly to other Bluetooth devices. Dealership has been useless, saying it's working fine. Help please!!!

[Rogue One]

You didn't mention if you phone is up to date or which carrier you're using. I selected Verizon and the highest level phone update.

Nissan Bluetooth Device Compatibility

2016 Nissan Rogue w/nav Samsung Galaxy S6 Edge running Android 6.0.1 on Verizon network
What's Not Supported:
Phonebook Download (Entire Phonebook)
Phonebook Download (Single Entry)

Setup Guide
To connect your Samsung Galaxy S6 Edge through Bluetooth, your vehicle must be stationary.

STEP #1: PREPARE YOUR PHONE
Turn Bluetooth on:
From the Main Screen, Select "Settings"
Select "Bluetooth"
Slide toggle switch to "On" or "Off"
Name your phone:
Device names cannot be changed in phone menu

STEP #2: PREPARE YOUR VEHICLE
On your vehicle:
1. Press the "Phone Button"
2. Press "Connect"
3. Press "Connect New Device"

STEP #3: PAIR YOUR PHONE TO THE VEHICLE
On your phone:
1. From the Main Screen, Select "Settings"
2. Select "Bluetooth"
3. Select "Scan for Devices"
4. Select "[MY-CAR]"
5. Verify the passkey shown on the vehicle and the phone are the same If so, accept pairing request on the phone

STEP #4 VEHICLE CONFIRMATION
Select "Yes"

STEP #5: ADDING YOUR CONTACTS TO THE VEHICLE
Each paired phone has its own dedicated phonebook. Two phonebook setup options are available depending on your phone's support for Phonebook Access
Option 1: Phones which support Phonebook Access:
When a phone is connected to the system, the phonebook is automatically downloaded to the vehicle. No additional setup is required to begin voice-dialing contacts by name.

Option 2: Phones which DO NOT support Phonebook Access or where Automatic Phonebook Download is turned Off in the Phone & Bluetooth Settings menu:Settings menu:
On your vehicle:
1. Press the "Menu" button
2. Select "Settings"
3. Select "Phone & Bluetooth"
4. Select "Phone Settings"
5. Select "Download Phonebook Now"

[Shinka]

Thank you!!! With my previous car (2014 Altima) I didn't have to go into settings to download my phonebook so I didn't know. Oddly, my sister also has a 2016 Rogue but she didn't have to do that either. So I got it to now recognize that in trying to call someone but it gets the names totally wrong. I say "call Ashley" and it starts dialing "Weasel". (Nickname of a friend from high school. Don't ask. Haha). Will it just take time to lean my speech pattern ?? I make sure to speak clearly and slowly. Navi recognizes my speech perfectly but I don't know if they are tied together

[Rogue One]

Navi and Bluetooth are integrated in the head unit (unlike the previous gen), but I believe they use different voice recognition systems. The Bluetooth voice recognition, while improved is still often hit or miss.