Parts on the Q50 Hybrid - a MESS

[purveshs]

I bought a brand new INFINITI Q50 Hybrid with technology package in september 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight..parts were ordered from japan but apparently the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental...hoping to get hold of someone at INFINITI who cares about their customers and help me resolve this! - Purvesh

[joe603]

That's one of the problems with brand new tech. Are you having an Infiniti dealer or some auto shop do the work? If it's a dealer, then I'd be contacting Infiniti customer service...if it's an independent shop, then they could be dragging their feet.

[seldomseen]

Whatever become of this ordeal? Has your Q50 been repaired yet?