oznium set my coupe on fire

[LongBeachCoupe]

WOW...No one alerted Oznium to the thread? They just search as part of good customer service... Outstanding!

[dangeris]

Wow,..that is great customer service! Oznium is the Shiz-nits

BTW, Kris, have you considered on being a supporting vendor here? A lot of the Alti guys use your products to customize their rides, I myself being one of them.

[Sith LL_Coupe]

Super Kudos to Oznium!!!

[ESP]

...and this is precisely why I have always used (and will forever continue to use) Oznium. I had a problem with my LED strips on the front of my car and Oznium replaced them without even blinking.

I've been using their lights in my two last cars and will continue to do so for the foreseeable future. My folks just recently renovated their kitchen and when I told them about Oznium and their amazing customer service, they purchased almost $200 worth of light bars...now their kitchen is BIIIITCHIN'!!!. One of the best companies I've dealt with!

[toxik]

yeah im moving out very soon and im definetly retrofitting all my shelves with oznium strips

[Bmore-coupe]

If I recall, it was because of the intake??

I thought that issue was cleared up that it wasnt the intake. If I remember correctly, after further inspection, they said that it may have been his fuel injectors because something was fueling that fire to make it continue to burn like it did.

oh , and to oznium........

[Blackmobile]

[rjdmmfl1]

uhh, yeah, I'm here for the oznium gangbang.....

[windex]

I'm jumping on this bandwagon too...

Now I feel like ordering from oznium even though i had no plans on doing so before.

[Altima1992]

Im buying 4 strips in honor of the customer service!

[Oznium_com]

Thanks for your orders everyone! Still a few coupons left, see the link above! To the members who ordered, your present / gift will be going out tomorrow!

[SneakyFish]

just placed my order! god i cant wait for them to get here! looks like christmas has come early this year

[dangeris]

This sucks! My order just came in from Oznium and they sent me the wrong item. I called and of course they're making good on the mistake but this weekend was my only weekend to work on the project before HIN and now the parts aren't going to come in till Monday or Tuesday and Carisle is this coming weekend! Then HIN...uuugh,...where is the time going? !!!!

[Oznium_com]

just placed my order! god i cant wait for them to get here! looks like christmas has come early this year

Didn't get an email about your order, make sure for everyone who orders to send me your 5 digit Order ID.

In addition to the 10% off I'm personally sending out goodie bags / gifts to everyone who takes advantage of this offer!

[Oznium_com]

dangeris,

Please email me at kris[@]oznium.com with your old / new order ID and I'll see what we can do to expedite the shipping process / fix your problem. I'm very sorry about the shipping mistake and understand your frustration, we'll do everything we can do make it right, and more.

Thanks,Kris SlevensGeneral Manager & VPOznium LLC

[Oznium_com]

just placed my order! god i cant wait for them to get here! looks like christmas has come early this year

Found your order, and your free gift is on the way, probably will get there a day or so before the LEDs do. Thanks again for ordering from Oznium!

[dangeris]

dangeris,

Please email me at kris[@]oznium.com with your old / new order ID and I'll see what we can do to expedite the shipping process / fix your problem. I'm very sorry about the shipping mistake and understand your frustration, we'll do everything we can do make it right, and more.

Thanks,Kris SlevensGeneral Manager & VPOznium LLC

Well I sent Kris and email and I have to tell you that I've never heard, much less seen, customer support and service as great as Oznium's! I thought Stillen was awesome but Ozniums?.....

You guys are awesome and you can bet I'll be using that coupon for my next purchase! Thanks for the great support to you customers as well as Nico Club!

[PHENOMenalVinyl]

Dear toxik,

While doing my usual searching Oznium around the internet, I was alerted of this thread, and wanted to first apologize that our product, had some part in smoking up / creating a small fire per say in your vehicle. Let me first off let you know, this is NOT the normal quality of our products. I did notice you didn't have an independent fuse hooked up, which would've been your fail-safe in this case.

Many times the stock fuses allow a lot more amperage to flow through it than is required. In your case, power was drawn off the fog lights, which draw many more amps than an LED strip would ever require. Something caused the resistors (be it heat, etc.) to fail it seems. Had there been a separate in-line fuse to the LED power, close to the power source, the power surge, or whatever variable that caused the LED to short circuit wouldn't have been able to manifest itself.

Regardless, I feel terrible that under any operating conditions our LEDs caused this.

Please accept this coupon for $100 off any future order with us *maybe a couple of sets of in-line fuse holders with 3 amp fuses * Just follow this link, and the coupon will be discounted to you upon checkout: http://www.oznium.com/promo/QDPML5

This code will only work on your account, so needn't worry that it's publicly posted. We look forward to re-earning your trust, and please accept my apologies.

Feel free to contact me personally with any questions at kris [@] oznium.com

Glow On!

Kris SlevensGeneral Manager & VPOznium LLC

Modified by Oznium_com at 8:41 AM 4/30/2009

OMG you guys are amazing. I have ordered over $350 worth of leds from you and i am VERY happy now that i kow how great you guys are. I have had so many people email me already about the lights and a couple people from another forum im on. This def makes me want to rep you guys even more. When i ordered some you guys also sent me 2 Stickers and like 5 business cards. I will def now put them onto my car so everyone knows!!!!!! BTW they are some pretty sweet stickers to......also sending you an email now

oh and dangeris dont worry they send there orders and within 2-3 dys there there......really fast shipping!!!!!!!!!!!

[LongBeachCoupe]

Kris @ Oznium has shown that they stand behind their product!Case Closed!

[altima777]

So i contacted oznium to receive better clarification as to a proper install. I wanted to install tapping into the parking lights. Below is the information received:

Bryan,The issue with the original poster on their was sloppy install and the lack of a fuse, as he went straight to the battery if I remember correctly. It is always a good idea to put a fuse inline when you are going straight from the battery as it is cheaper to replace a 10 cent fuse rather than a 17 dollar strip. For you however you can tap off of the existing wiring that goes to your parking lights. They are already wired to a fused source in your car so you won't need to worry about that. When you connect the wires you should try and solder them together for a perfect connection, as well as electric tape around the bare wire to protect it from the elements.

Let me know if you have any further questions, I'll be happy to help you further.

Sincerely,Danny MyersOznium Support

(I then asked for further clarification if i would need to change the existing fuse, thinking maybe a lower amp (3A) fuse would be better) and i received the below reply:

The fuse that is running currently will be just fine you can leave that in place.

Sincerely,Danny MyersOznium Support

Anyways, hopefully this helps, i know it helped me...not really interested in burning my car down lol

[toxik]

whats with calling my set-up a sloppy install? im not running to the battery, there is a fuse between the strip and the battery. so poo

[surmanm]

honestly the strip should not gone on fire im going to look at the strip myself on Thursday and see. their was a fuse same fuse the fog lights were connected to, the strip was not connected directly to the battery for the strip to catch fire and not trip the fuse is something wrong with the strip itself. i am confident with my wiring and know it was not any faulty wiring due to my part. the second in line fuse would have saved the strip but that still doesn't answer the question as to why it went on fire

why do you think they gave him $100 on anything he wants from them????

their is no faulty wiring i am 100% sure if the strip went bad which it did for whatever reason faulty resistor or just because of the seal where it was cut and yes I cut it properly i know i did..that second in line fuse would not do s*** only thing that would happened is the fuse would blow... you would go and replace the fuse it would just blow again you still have a faulty strip so dont give me that B.S about improperly wiring the strip ...

[altima777]

don't shoot the messenger :p

I'm just passing on what they told me. I'll forward the link to this post, and perhaps "Danny" can clarify what happened exactly.

So is it possible to tap into the parking lights using the existing fuse, or should i be installing a second inline fuse to be on the safe side? (sorry, was there a second inline fuse in your install?) Sorry for the questions guys, i just want to avoid a fire like the plague.

I had just mentioned to oznium (Danny) that there's was an issue with these led's and a fire, and in my previous post, that is what he replied. I'm not knocking your work or calling it "sloppy", just tryin to get clarification to avoid a similar situation.

[toxik]

hehe there's no need for argument here. i'm 100% sure that oznium strips are top quality and whatever happened to make it blow out is due to the conditions its in.... its wedged in a car in all kinds of weather conditions.... things easily go wrong under those conditions, im confident that it was the seal that simply fell off or something. like surman said the fuse wouldnt have saved anything.

i had these ozniums for over 4 months now, and thats well worth the $20 or whatever it costs.

[LongBeachCoupe]

You can put another smaller fuse inline, after you splice into the parking light, before the oznium strip.

[altima777]

hehe there's no need for argument here. i'm 100% sure that oznium strips are top quality and whatever happened to make it blow out is due to the conditions its in.... its wedged in a car in all kinds of weather conditions.... things easily go wrong under those conditions, im confident that it was the seal that simply fell off or something. like surman said the fuse wouldnt have saved anything.

i had these ozniums for over 4 months now, and thats well worth the $20 or whatever it costs.

Well hopefully it was just an isolated incident. I'm looking to install later this...hopefully. Its just the word "fire" that scared me.

You can put another smaller fuse inline, after you splice into the parking light, before the oznium strip.

Thanks for the tip LBC, i'm gonna try it that way. I just don't wanna run a switch inside the car, seems like a lot of work. And i would rather just have them turn on as the parking light.

[SneakyFish]

sorry if this may be a stupid question, but dont know anything bout wiring. i was wondering what size fuse and fuse holder would i need to do the footwell lights? (i have a 9" flex led if it makes a diff) thanks for the help in advance

[Oznium_com]

Dear NICOClub Members,

Just wanted to clear up a few things:

Quote »whats with calling my set-up a sloppy install? im not running to the battery, there is a fuse between the strip and the battery. so poo[/quote]That was a bad choice of words by our Customer Service Representative to say the least, nor did he even seem to have a full grasp of the situation. He's been talked to in terms of using proper wording, and what could be seen as arrogant. The strip wasn't wired from the battery, but was tapped into the fog-light power. I believe there were three variables that worked together causing the short-out and strip to self destruct, the perfect storm, per say.

A) Flexible LED Strip was cut without silicone adhesive / sealant applied to the end. Once modified and cut, the strip is in essence not waterproof anymore, and positive and negative leads were exposed at the end of the strip. This was the beginning of the end (of the LED strip)

B) Since no additional fuse was used when piggy-backing off of the fog-light power wiring, excessive amperage was being offered to the LED strip. Under normal operating conditions, the resistors and such built into the strip would take care of this.

C) Where they were mounted - EDIT: Outside the headlight housing that allowed water to short circuit the strip.

I believe that since the strip was not waterproof due to modification, and didn't have a secondary low amperage fuse inline, water caused the short circuit, and since there wasn't a second fuse limiting the amperage, the amps delivered to the fog lights (under normal operation) fried it.

Had there been a low power fuse connected (as close to the power wire from the fog lights as possible) the power surge wouldn't have traveled to the strip, causing the damage.

Quote »their is no faulty wiring i am 100% sure if the strip went bad which it did for whatever reason faulty resistor or just because of the seal where it was cut and yes I cut it properly i know i did..that second in line fuse would not do s*** only thing that would happened is the fuse would blow... you would go and replace the fuse it would just blow again you still have a faulty strip so dont give me that B.S about improperly wiring the strip ...[/quote]Without physically inspecting the strip, given all of the information from the owner, a lack of sealant (the strip was cut), plus a higher amperage fuse being used cause it to smoke up / die. The fuse that's installed was meant to protect the fog lamps. It doesn't take too much extra amperage to fry the LED strip. It seems less amperage was needed to properly fry the strip, before the larger fuse meant for fog lights was triggered.

Please understand this is an isolated incident (to say the least, historic to say the most) It seems due to the variables introduced to the Flexible LED Strip, the 'perfect storm' was created, causing this case.

Also please don't mind Danny's wording, he didn't have a full understanding of the case, and any Altima's forum members or questions are now to be escalated directly to me. I can always be reached at kris [@] oznium.com

Thanks again to everyone who ordered, your orders and free gift package from myself are on the way.

Thanks,Kris SlevensGeneral Manager & VPOznium LLC


Modified by Oznium_com at 2:32 PM 5/5/2009

[LongBeachCoupe]

Kris, the OP did not have them INSIDE the headlight enclosure, but rather beneath it, with no protection, exposed to the elements!

[SHIFT_confucius]

Kris, thanks for the big effort. Got my unplanned, yet had to order goods, and the extra items. More than all of that is the appreciation of someone taking complete responsibility of their brand. Nice job.