Owners who've purchased and USED the Infiniti Elite EPP

[TimGinCentralNJ]

All-

I am trying to make an educated decision on the Infiniti Elite Extended Protection Plan for my new-to-me '08 EX. Mileage is right at 49900 so if I'm gonna' do it--I need to pull the trigger now.

For those of you who have utilized this extended warranty for service/repairs, I'd be curious to hear what kinds of items have been covered--and especially what kinds of items HAVE NOT been covered by the Elite. Reason being, I've run across posts in other Infiniti forums which indicated some creative contract wording may exist, specifically that a part or component must actually "fail" (as opposed to stop working properly) in order to be covered. Also looking to get an idea from the board whether "technology" items like nav, stereo, etc are covered under this warranty since I have not yet been able to get my hands on a copy of the warranty to read it for myself.

The business manager who did my paperwork at the dealer touted the Elite as a "100% continuation of the factory original bumper-to-bumper warranty", however, we all know there are individuals out there who make lots of money through partial truths and--in some cases--even outright deception.

Fyi, I have an e-mail into Courtney Mutama @ Infiniti of Scottsdale, AZ re: her discounted prices on the Elite PP, so we'll see what she has to say.

And a special "thanks" to the board member who put me in touch with her!

Regards,
Tim

[blfstyk]

Since the Basic factory warranty covers 4 years or 60K mi and the Powertrain factory warranty covers 6 years or 70K, it's unlikely any EX owners have had occasion to USE the EPP. No EX is actually old enough yet since the car only came out in 2008. Unless someone has over 60K on their EX, everyone's still on the factory warranty.

I did purchase the EPP for my 2008 (from Courtney) and checked it out pretty closely before buying it. I was satisfied it is identical to the factory warranty for all practical purposes, including extending the Roadside Service protection. Wherever you purchase it, the product is identical because you're buying a contract with Infiniti USA, not with the dealer.

[TimGinCentralNJ]

Since the Basic factory warranty covers 4 years or 60K mi and the Powertrain factory warranty covers 6 years or 70K, it's unlikely any EX owners have had occasion to USE the EPP. No EX is actually old enough yet since the car only came out in 2008. Unless someone has over 60K on their EX, everyone's still on the factory warranty.

I did purchase the EPP for my 2008 (from Courtney) and checked it out pretty closely before buying it. I was satisfied it is identical to the factory warranty for all practical purposes, including extending the Roadside Service protection. Wherever you purchase it, the product is identical because you're buying a contract with Infiniti USA, not with the dealer.

Thanks for chiming in Blfstyk. Yeah, I don't yet have a sense of how many owners here are into their extended warranties already mileage-wise, but I did see a significant amount of "buzz" about the Elite EPP from folks looking to purchase it. Obviously with an '08, I've got another year of factory warranty (since i'm also driving only about 10-11k miles annually) but didn't want to wait until the last minute to buy the Elite since the price climbs as your time/mileage does.

Glad to hear from you that the Elite EPP really does seem to be straight forward and on the up-and-up.

Appreciate it!
Tim

[TimGinCentralNJ]

All-

I contacted the business manager the dealer where I bought my EX on Fri and pulled the trigger on the Infiniti Elite 48k/48mo warranty with $100 deductible. He charged me $100 more than buying from Courtney directly--but waived the pre-inspection.

I actually didn't drive the EX all weekend because there was 49,900 miles on the odometer on Friday when I got home, and I know the warranty prices climb quite a bit if you're over 50k. So, imagine my surprise on Monday when I hopped in and headed over to the dealer--only to find out my wife had "borrowed" it sometime over the weekend and now the mileage was at 49,980...and the dealer was about 28 miles away. Fortunately, the business manager just wrote it up on the contract as "49,900", so I'm good to go now. Phew!

Tim

[AWGD8]

Good for you! I will soon pull the trigger too. Yes, the Infiniti inspection cost me $120 + tax. So basically, you paid $20 less than Courtney.

Since I bought the car in Sept. 2008. These were the service repairs done to it.

1) Fuel pump replacement (Humming sound)
2) Replacing a defective fuel pump again.
3) Replaced switch sensor in the transmission . I use manual 98% of the time (Using manual mode, instead of seeing what gear I was in, it automatically changed it to D. So I could not use the manual mode even though the gear shifter is in manual .

4) Replaced the steering rack (due to grinding noise from the front end when turning the car or steering wheel to the right during slow speed).
5) Replaced the steering rack 2nd time (Steering suddenly got tight and hard to turn. Seems like power steering wasn`t working at all.)

I paid $120 for car inspection so that I could buy an extended warranty. The service advisor said .5 hours charged for it. Does it mean Infiniti tech labor charges $100 + per hour now?

I could not imagine how much it would cost me to fix these problem if I don`t have a warranty. Did I say I got to drive a cool G37 sedan whenever I service the car? These are the full info on what is
included on the Elite Extended Warranty plan.


http://www.eliteprotectionplan.com/warr ... plans.aspx


Full Coverage list:

http://www.eliteprotectionplan.com/pdf/ ... -small.pdf