Over reaction? Dealer scratched my wheels during rotation

[cjs37xs]

I have an '09 G37xS, and I took it in last week for oil change & rotation. Well, I get the car back, thank them ...blah blah. Get back to my shop & just out of curiosity, I wanted to see if they actually ROTATED the tires. They did, but I see these fairly good size scratches on EVERY wheel. They are all scratched around the lug holes. A couple have deeper looking scratches than the others, but they all got it. I called them, and b****ed to 'em...service mgr. wanted to look at them personally, so I brought them back over that very afternoon. He took a pic or two, then said that he would get back to me. This car is brand f**king new! It has 8K miles on it, and the dealer where I bought the car from are the first ones to put visible scratches on my car! Can the wheels be refinished? Should those F-ers pay for it? How demanding should I be when this dude calls me back? This car is something that I have craved for, and when I finally get it...I get 5 whole months of bliss before something happens...and then it's the dealer that does it! He is going to call me on Monday (sometime), so I am planning on demanding they do the work on the wheels and they best be like new. Should I be asking for more, since I have to drive 70 miles to go to this dealership?

I am not happy, and just writing this out has gotten me ready to rumble with these f-ers! I guess there should be a lesson learned here, like me actually LOOKING at the vehicle before I even leave the auto shop....

This was done at an Infiniti dealership, and I guess you would expect them to be not only careful, but professional! I am thinking about finding a new place to get all my work done......enough of my ranting, anybody have similar experiences, and what have you done?

Thanks for reading...and input!

[suby01]

wow good luck man, every time and i mean EVERY time i bring in my car for service something is F d up and they have to repair/replace it.

it is so annoying i would demand new wheels or i mean if they can buff it out or whatever else then sure. i would sure demand some replacement or like free oil changes or something. and conctact infininti lotaty about this let them know. they usually follow up with a survey but dont wait for that just call them up yourself.

good luck

[zozoka1212]

Can the wheels be refinished?

And, have you heard of ? They have this thing called image search, and you can find just about ANYTHING you want! It is the coolest thing ever! You should try it!

Here is a google search just in case you did not know how to search.



http://www.google.com/search?q...FA_en

[SVTCOBRA]

^^

I had a mobile unit come to my house to touch up a wheel and now you can not tell which had the boo-boo.

[cjs37xs]

Yup. I guess my OP should have been a little more specific when I was asking if they could be refinished. I was more like asking should the dealership be the ones I am holding liable for the cost of the refinishing. Because I sure as hell was not going to do it. I took the service mgr. just about forever to get back to me...and THEN they only had a rep from a wheel refinishing company once a month (missed it for Oct., big a** storm on the ONE DAY in Nov.) that comes to their dealership and does the work for them. I finally got them done about 3weeks ago, and I am very happy with the results, AND the fact that they took the blame as well as the bill for this.

They also hooked me up with a free oil change, which by the time I actually was able to coordinate the wheel work on that ONE day, it was time to get the oil done too.

I am fairly certain I won't be going back to them anymore, since they are 70 miles north of me...and I have exhausted all the work owed to me by them. There is another dealership here in C.Springs, but I have not heard one single word about them...good/bad/indifferent. -One way to find out!