check out their return policy:
http://www.v-leds.com/page/policies.html#3
1. Send back the defective, and we will send out the new one(s) upon receipt. 2. If you would like us to ship out right away, please request an invoice for the items. We will credit your account upon our receipt of the defective product.
The defective product must be shipped within 30 days of original purchase date. Please let me know which of these two options you prefer.
If your package was originally shipped to you via USPS please send the items in the original packaging, marked "REFUSED" "RETURN TO SENDER" with a copy of your completed return form. No additional postage is necessary.