Nissan USA ever going to Fix AA?

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datechboss101
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Nissan USA ever going to Fix AA?

Postby datechboss101 » Thu Dec 31, 2020 7:10 am

This morning, I unfortunately, took the Rogue to run some errands, and plugged in my brand new phone into the HU to use Android Auto. I experienced the same choppy audio that happened on my previous phone. However, when I used AA on the rental 2020 Jeep Cherokee Limited on a long drive to Daytona, I didn't experienced this issue. This is clearly a Nissan issue but when will they address this specific issue for the Rogues that has Android Auto? My previous phone was the Samsung Galaxy S8+ on Verizon, and my current phone is the Samsung Galaxy S20 Fan Edition on Verizon. Both are up to date on software and security patches. Nissan on the other hand, did an update back in July that just made the audio a little more bearable to listen, but its still choppy. And, yes, I have the OEM Samsung USB-C cable connected to the vehicle and still produced the choppy audio.


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Frzninvt
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Re: Nissan USA ever going to Fix AA?

Postby Frzninvt » Fri Jan 01, 2021 6:00 am

Why are you using a cable and not streaming via Bluetooth? I have a Samsung S20+ 5G and I have no issues with audio whatsoever. No dropouts or choppiness. Sounds great too.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Fri Jan 01, 2021 8:51 am

Frzninvt wrote:
Fri Jan 01, 2021 6:00 am
Why are you using a cable and not streaming via Bluetooth? I have a Samsung S20+ 5G and I have no issues with audio whatsoever. No dropouts or choppiness. Sounds great too.
I really dislike Nissan's OEM Navi and I use the Navi displayed all the time, so much prefer GMaps over Nissan garbage navi (My 2016 Rogue Navi was the worst), and this vehicle is AA compatible unlike my daily.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Tue Jan 05, 2021 8:15 am

Dealer said to drop it off for the entire day. Nissan USA said a part in the vehicle needs to be replaced.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 8:28 am

I can't imagine what they're replacing except the whole AV Unit. There are no bulletins about it except firmware for OTA update, which you already have, plus the R1911 recall, which I presume you already had done.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Tue Jan 05, 2021 9:18 am

VStar650CL wrote:
Tue Jan 05, 2021 8:28 am
I can't imagine what they're replacing except the whole AV Unit. There are no bulletins about it except firmware for OTA update, which you already have, plus the R1911 recall, which I presume you already had done.
Possibly, because this issue is not present on the competition products. But before I take it in, I need to disassemble and check everything.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 9:32 am

datechboss101 wrote:
Tue Jan 05, 2021 9:18 am
Possibly, because this issue is not present on the competition products.
Probably a Bosch. Sadly, we've got used to "teething issues" almost every time they put out a new unit. It started with the '14~'15 Altima navis, which were recalled twice with 4 different "bug fixes" issued before they got it right. My personal feeling is that standards at RB have slipped substantially ever since they entered the aftermarket and ceased being an "OEM-only" supplier. It isn't simply the radios, we've also seen major issues with some ABS's and practically all of their radars. It saddens me enormously.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Tue Jan 05, 2021 9:52 am

Is Bosch that produces and makes the OEM HU for Nissan w/o Bose?

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 10:06 am

Bosch makes almost all the Nissan AV's these days, with the notable exception of the Armada/Pathfinder. Having Bose just means the AV is feeding a very good Bose amplifier instead of driving the speakers itself. For Bose, the AV is simply configured to output much weaker speaker signals, which the Bose then boosts to the speakers.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 11:18 am

PS - On a gen2 Rogue it's very easy to see what you have. Use a plastic prybar to pop out the center vent, you'll have a clear view down at the manufacturer's label on top of the AV.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Tue Jan 05, 2021 12:02 pm

VStar650CL wrote:
Tue Jan 05, 2021 11:18 am
PS - On a gen2 Rogue it's very easy to see what you have. Use a plastic prybar to pop out the center vent, you'll have a clear view down at the manufacturer's label on top of the AV.
It was pretty easy on my 2016. What the same technique be used for that gigantic piece of hard plastic on the refreshed models?

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 12:04 pm

Honestly, I haven't had occasion to disassemble a '21 dash yet. I'll have to let you know when I get there. ;)

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Tue Jan 05, 2021 12:07 pm

VStar650CL wrote:
Tue Jan 05, 2021 12:04 pm
Honestly, I haven't had occasion to disassemble a '21 dash yet. I'll have to let you know when I get there. ;)
Oh god... I meant the 2nd gen refresh, lol, not the new gen.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Tue Jan 05, 2021 12:28 pm

datechboss101 wrote:
Tue Jan 05, 2021 12:07 pm
Oh god... I meant the 2nd gen refresh, lol, not the new gen.
Ahh, okay. The center grilles are pretty much the same right through '20, and the radio fits in the same old hole. They all just pry loose.

That said, the '21's look like the same setup used on the '19~21 Altima, and I hope they don't have the same hangup. The Altima radios couldn't be simpler to remove, but if you break the louvers on the center grille, the whole dashpad has to come loose to replace it. For some reason known only to God and Japan, they put the retainer screws in from the back side. There's no way to access them without pulling the dashpad away from the heater box. Talk about some strange mechanical engineering...
:confused:

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Mon Jan 25, 2021 4:03 am

VStar650CL wrote:
Tue Jan 05, 2021 8:28 am
I can't imagine what they're replacing except the whole AV Unit. There are no bulletins about it except firmware for OTA update, which you already have, plus the R1911 recall, which I presume you already had done.
VStar650CL I'm replying specifically to you because you seem to be a Nissan Or dealership person of some sort. Do you know or can inquire about a timeline for Nissan fixing this specifically for the Rogue?

So, based on internet research I see that this android Auto audio was acknowledged by Google and they found that the problem is a Nissan Side software issue. Software Version 810 does not fix this, but apparently software version 910 does.

See: https://www.reddit.com/r/AndroidAuto/co ... n_my_2019/

and
https://www.reddit.com/r/AndroidAuto/co ... an_owners/

and
https://www.autoevolution.com/news/andr ... 46819.html

and
https://support.google.com/androidauto/ ... d=61916933

This was apparently fixed in the sentra and altima in TSB: [NTB20-045] and NTB20-046a (https://static.nhtsa.gov/odi/tsbs/2020/ ... 0-0001.pdf)

But... that TSB doesn't apply to the Rogue. I have read that people have successfully gotten their Rogues updated to Software versions updated to 910, but seems to be very YMMV with most people being shut down.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Mon Jan 25, 2021 6:23 am

I expect they'll eventually migrate 910 into all the other models, but so far the "IV" updates are all bulletin-specific and woe be it if you mix them up. The situation is evolving and right now it's a total PITA for techs and dealerships, you'd need a specialist just to keep up with the IV thumbdrives. I'll take a look at what's latest for the Rogue when I go in on Wednesday.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Mon Jan 25, 2021 7:54 am

Got called to the shop briefly for other reasons, checked while I was there. Ver 810 is still the latest for the Rogue.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Mon Jan 25, 2021 8:03 am

For real? Looks like Nissan doesn't give a crap about its customers then. What does it take for both Nissan and Bosch to fix this issue? Sounds like a class-action lawsuit might do the thing to get these two companies to fix this issue.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Mon Jan 25, 2021 9:13 am

I can't speak for lawsuits, but this is almost certainly a software integration problem as mentioned above. However, it must also involve the hardware at some level, since the emerging fixes all seem to be model-specific. That means there won't be a "global" fix, and model-by-model evaluation and re-testing isn't going to happen in a blink with 3 or more different companies involved. I've mentioned elsewhere that it took Bosch and Nissan four revs and two recalls to finally get the '14~'15 Altimas straightened out, but they did eventually straighten it out. Bosch is almost certainly the "hub" of the integration, and while I do wish (like everyone else!) that Bosch would vet some of this stuff better before pushing it into vehicles, you can be quite certain it isn't that Nissan "doesn't give a crap".

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Mon Jan 25, 2021 3:40 pm

Thanks for checking Vstar650CL.

I've read that some people with a rogue successfully got someone to update their head units to v912. I expect that's not official, but are these head units pretty much identical hardware between the Sentra/Altima/Murano and rogue?
Last edited by Bored2001 on Mon Jan 25, 2021 4:28 pm, edited 1 time in total.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Mon Jan 25, 2021 3:50 pm

They're similar and the update may work, but with some of these AV's going for upwards of $8000, I don't think I'd risk it without an official blessing from Nissan.

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Mon Jan 25, 2021 6:48 pm

So from what you are saying we got to wait until Bosch and Nissan sends out an update to dealers OR we should just go aftermarket and replace the unit itself.

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Mon Jan 25, 2021 6:58 pm

@Vstar650CL

If you revert the head unit to 'factory default' does it revert to V151 or would it revert to v810 (or whatever version it's currently on and just reverts settings).

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Mon Jan 25, 2021 7:45 pm

It won't change the firmware or version. In fact, one of the R1911 recall variants has us do a forced reset as part of the procedure. It will just wipe out all your user data.

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Tue Jan 26, 2021 1:54 am

VStar650CL wrote:
Mon Jan 25, 2021 7:45 pm
It won't change the firmware or version. In fact, one of the R1911 recall variants has us do a forced reset as part of the procedure. It will just wipe out all your user data.
Thanks for your quick reply.

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Thu May 06, 2021 2:02 am

@Vstar650CL

Do you have access to TSB NTB19-067E ?
https://www.carcomplaints.com/Nissan/Ro ... 067e.shtml
Does it say what software it updates to?

I'm hoping it's an update to TSB NTB19-067D ?
https://www.carcomplaints.com/Nissan/Ro ... 067d.shtml
which is the infotainment software update to 810.

Thanks in advance.

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Thu May 06, 2021 6:28 am

Bored2001 wrote:
Thu May 06, 2021 2:02 am
I'm hoping it's an update to TSB NTB19-067D ?
Yes, but it's only a documentary change. For some reason they altered the classification number. No changes to the content or applications. :mad:

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Re: Nissan USA ever going to Fix AA?

Postby Bored2001 » Thu May 06, 2021 2:40 pm

ugh, lame!

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Re: Nissan USA ever going to Fix AA?

Postby datechboss101 » Thu Jul 08, 2021 6:51 am

Just got a notification email from the Google engineer Team who replied to the Google Thread to the complaints about 2nd Gen Rogues and audio issues with Android Auto. Apparently, there is a software update that was just pushed out to the stealerships, which was stated by Nissan.

@VStar650CL could you please confirm if this is true or not?

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Re: Nissan USA ever going to Fix AA?

Postby VStar650CL » Thu Jul 08, 2021 7:00 am

Yep, there's a version 910 that was just issued. You should be able to update it yourself via your home WiFi, that's all a dealer will do if you bring it there.


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