Nissan Parts Warranty Question

[voiddweller]

Hello. I purchased an alternator from my local Autoway Nissan dealer on 1/7/07 for $245 and it failed on 12/24/07. I called the dealer and they said to bring it in for a replacement, but they would need to test it before processing the claim.

I was traveling a lot and was able to take it in on 1/28/07.

The Parts Manager stated the Nissan Warranty Department will deny the claim because it's been over 12 months and there was nothing the dealership could do. When I asked about the phone call in December, he said that there was nothing documented on his end, so his hands were tied.

For those of you that work at a Nissan/Infinity dealership or have a lot of experience dealing with this sort of issue, please let me the best approach to resolve the situation.

Thank you.

[Q45tech]

12 months is 12 months to the day and hour minute, and second.Whose fault was missing an obvious written deadline to present the defective part for testing?

"I was traveling a lot and was able to take it in on 1/28/07 [8?].

3 weeks late can be a lifetime.

[voiddweller]

Thank you for your opinion.

Any others?

Thanks.

[NISTECH]

I Work for a dealer.Your done dude. Your warranty expired as stated. There is nothing you can do to change that fact regardless of the phone call.When nissan warranties a starting,charging system part it must be accomponied by a failed test documented by thier service department dated prior to the warranty expiration date.