Post by
knt »
https://forums.nicoclub.com/knt-u215099.html
Sun Jan 27, 2013 7:06 am
Thanks Bubba1,
Great article. I guess I was just hoping things would have improved with Nissan in regards to this type of situation since the article you mentioned was published in 2001. During my research trying to find answers, it seems other companies/dealerships are more willing to help their customers and seem to have procedures in place to help in this scenario ( 3rd party buy out ) . The day I submitted this post, my wife went to the dealership to take the vehicle in for a scheduled oil change. While there, she went over to the show room expecting to easily get the answers we were looking for, and was directed to a finance person. This individual made his feelings of inconvenience, annoyance, and apathy extremely obvious. According to my wife, this gentleman was more interested in focusing below the neck line rather than giving her a straight answer. It seems the dealership/company is only focusing on the fact that they have very little to no benefit financially in assisting people with these types of transactions. What they fail to realize is that we are still customers to the last day of our lease term. Our experience and level of satisfaction with Nissan continues whether we purchase the lease, leave with another lease, or leave with nothing as in our case. I can assure you, the next time our family can afford to lease another vehicle, it won't be with Nissan.