I purchased a Versa and have drived 4000 miles. I have had a rear window shatter while driving at 65 miles per hour. The bluetooth has "never" worked. (It works while the car is still once the car is moving the reciever of the car can hear a word). The low pressure light turns on every 1000 miles.
I talked with Nissan service the 800 number and they push me to bluetooth support who send me back to nissan with the answer that it's broken and nissan has no plan to fix it. Finally Nissan said that a regional specialist would call me within 24 hours. Well 36 hours later I called them and the answer no is we'll call you when we call you. These are options I paid for, options that they feture in commercials what a line they are feeding people.
Another issue is the tire pressure light it turns on every 1200 miles, the dealer has never found anything wrong with the system. But did tell me that Nissan has had a big problem with this. Again for this I am waiting for a phone call from the regional specialist.
Don't get me wrong I like the fuel economy and the room. But what else is wrong with this car. I really want Nissan to fix the issues, refund my money for these options or take the car back. Having lived with this car for several months and long road trips, I would be happy with it if I didn't feel ripped off. As of now I hate the car and Nissan.
Nissan Customer Support And The Versa is CRAP
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MinisterofDOOM
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Re: Nissan Customer Support And The Versa is CRAP (versacarl)
Sounds like you got a lemon.
The window issue is DEFINITELY not acceptable (not that you need to be told that...).
Try giving the Nissan 800 number another call. Be firm (but not hostile) with them. Make sure they know that you are NOT HAPPY, and that having their people call you on their schedule is not an option. Also, have you contacted your dealer about either problem?
I usually hear good stories about how the Nissan 800 support number is very helpful and friendly, so I'd say it's worth another try. Perhaps you'll get a more helpful person next time.
Also, please don't post the same post in multiple threads.Thanks.
The window issue is DEFINITELY not acceptable (not that you need to be told that...).
Try giving the Nissan 800 number another call. Be firm (but not hostile) with them. Make sure they know that you are NOT HAPPY, and that having their people call you on their schedule is not an option. Also, have you contacted your dealer about either problem?
I usually hear good stories about how the Nissan 800 support number is very helpful and friendly, so I'd say it's worth another try. Perhaps you'll get a more helpful person next time.
Also, please don't post the same post in multiple threads.Thanks.
Re: Nissan Customer Support And The Versa is CRAP (MinisterofDOOM)
I called 1800 nissan1 to complain about the fuel economy issues I'm having. I tried to get through to someone technical to discuss some of the operating principals behind the ECM and software on the vehicle. I'm convinced that's where the problem is.
I got absolutely nowhere. The wall of separation built between NISSANs customers and technical staff is quite tall. They talk only to dealers. I was told ten times to go back to the dealer.
The dealer checked the air-fuel alpha number on the car and it was running at 98%. THEREFORE: there's no problem with the car. It's running as it should. SO I am to understand that by that logic 27 MPG from 90-100% highway driving is what is to be expected.
The questionI had was to whether the air-fuel alpha number was diagnostic of a problem in the software itself. I suspect it's just a soft target and only tells that the system is operating as it was programmed to (good or bad).
I'm going to keep working the issue with my dealer. I had a good conversation with the service manager when my car was in for testing, and I will continue the dialog when I go in for the first oil change.
Here's the kicker. I was completely flabergasted by this statement, and I'm not making this up I swear. When asking the customer service rep if NISSAN does customer satisfaction research and do they read on-line forums to gauge customer perception, I was told "NISSAN doesn't listen to customer's opinions" from her lips to God's ears. I mean it was obvious after the go around we were having about being able to talk to a technical person about the performance of the vehicle, but I just couldn't beleive anyone with a job in customer service was stupid enough to make such a hoof-in-mouth statement. It's just one of those occasions when you hope that warning "this conversation may be recorded for training purposes" is actually true and the stupid person's boss could actually hear how she was representing the corporation.
So I have to agree, it's not Scotish: it's CRAP.
Ben
I got absolutely nowhere. The wall of separation built between NISSANs customers and technical staff is quite tall. They talk only to dealers. I was told ten times to go back to the dealer.
The dealer checked the air-fuel alpha number on the car and it was running at 98%. THEREFORE: there's no problem with the car. It's running as it should. SO I am to understand that by that logic 27 MPG from 90-100% highway driving is what is to be expected.
The questionI had was to whether the air-fuel alpha number was diagnostic of a problem in the software itself. I suspect it's just a soft target and only tells that the system is operating as it was programmed to (good or bad).
I'm going to keep working the issue with my dealer. I had a good conversation with the service manager when my car was in for testing, and I will continue the dialog when I go in for the first oil change.
Here's the kicker. I was completely flabergasted by this statement, and I'm not making this up I swear. When asking the customer service rep if NISSAN does customer satisfaction research and do they read on-line forums to gauge customer perception, I was told "NISSAN doesn't listen to customer's opinions" from her lips to God's ears. I mean it was obvious after the go around we were having about being able to talk to a technical person about the performance of the vehicle, but I just couldn't beleive anyone with a job in customer service was stupid enough to make such a hoof-in-mouth statement. It's just one of those occasions when you hope that warning "this conversation may be recorded for training purposes" is actually true and the stupid person's boss could actually hear how she was representing the corporation.
So I have to agree, it's not Scotish: it's CRAP.
Ben
Re: Nissan Customer Support And The Versa is CRAP (versacarl)
I would be pissed off like you if that happens to me.
Re: Nissan Customer Support And The Versa is CRAP (civilone)
civilone wrote:I"NISSAN doesn't listen to customer's opinions"
That’s probably true.
Remember the oil stick design by Nissan on all their cars. Its made of plastic on the top so after about 4-5 years the stick falls into the tube without any possible way to recover it. And still when opening the hood first thing I noticed on the Versa is the same **** yellow plastic oil dipstick!!