I've got a new EX coming (14 - 17 days) in Obsidian with Journey package. Just wanted to say thanks for all the postings, as I found them most useful in making up my mind! Looking forward to continued reading.
Can't wait for it to arrive, but it looks like Christmas is coming early this year!
New EX on the way - thanks for all the posts
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Obsidian EX
- Posts: 58
- Joined: Fri Nov 21, 2008 5:42 am
- Car: EX 35 - Black Obsidian with graphite - Journey package
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dividedhighw
- Posts: 775
- Joined: Tue Apr 22, 2008 10:55 am
- Car: 2008 EX35 AWD (Technology Pkg)
- Location: Ottawa, ON, CA
- Contact:
Re: New EX on the way - thanks for all the posts (Obsidian EX)
Wow, 2nd Ottawan to join in as many days - Welcome!!!
Which dealership are you dealing with?
Cheers,David
Which dealership are you dealing with?
Cheers,David
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Obsidian EX
- Posts: 58
- Joined: Fri Nov 21, 2008 5:42 am
- Car: EX 35 - Black Obsidian with graphite - Journey package
Re: New EX on the way - thanks for all the posts (dividedhighw)
Dealing with Tony Graham. Great customer service from the moment we walked in the door (plus it's closer to home).
You?
You?
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dividedhighw
- Posts: 775
- Joined: Tue Apr 22, 2008 10:55 am
- Car: 2008 EX35 AWD (Technology Pkg)
- Location: Ottawa, ON, CA
- Contact:
Re: New EX on the way - thanks for all the posts (Obsidian EX)
I bought mine at "417" due to a convergence of reasons, and because their location is much closer to me, I've had all my servicing done there as well.
That said, the best I can say about their customer service is, it's "much improved" from initial experiences, but still shy of "exemplary". For example, they scratched the aluminum part of my shift knob TWICE while in service. To their credit, they also replaced it both times, BUT ... Infiniti had to foot the bill because the last time, I noted the invoice said "Shift knob loose", which of course, wasn't true.
For perspective though, I've dealt with Mark Motors for years so any change would seem to be an improvement!!
(I'll stop now before I get properly "started" with a rant!)
Cheers,David
That said, the best I can say about their customer service is, it's "much improved" from initial experiences, but still shy of "exemplary". For example, they scratched the aluminum part of my shift knob TWICE while in service. To their credit, they also replaced it both times, BUT ... Infiniti had to foot the bill because the last time, I noted the invoice said "Shift knob loose", which of course, wasn't true.
For perspective though, I've dealt with Mark Motors for years so any change would seem to be an improvement!!
(I'll stop now before I get properly "started" with a rant!)
Cheers,David