Need help with CVT Transmission issue

[MrPotatoeHead]

Rogue is 2008 with 185000 km(115000 miles)

Last March I was comming off the highway and had to make a full stop to get on secondary road. When I pressed the accelerator, after coming to a complete stop, the car barely moved. About 500 feet down the road the car started accelerating. Car didn't do this again until last week(3 months later). Exact same scenario just different location. 1st time I had been on the road for about 4 hrs, this time I was only driving for about 1 hr.

Took it to dealer yesterday and of course they couldn't duplicate the problem. No code was shown either so they said unless I could prove the problem, they couldn't replace the transmission.

Has anyone thought of making a video when it happened and successfully made them change the transmission using the video? I'm leaving to go on vacation this Friday and plan on drinking over 3000km over 7 days. I will have my camera on standby if the problem arises.

I'm only 15000km short of losing my warranty on the CVT so would like some inputs from users here on how I can make Nissan/Dealership change my CVT before my warranty runs out?

Cheers,

[ImStricken06]

your car hit limp mode due to heat, or high fluid levels. id find a new dealer to work with.
the dealer you went with obviously has ulterior motives instead of good customer service. they know exactly whats wrong with your transmission.

[kerrton]

I agree with ImStricken on this one. They're probably being lazy becuase they know the replacement CVT's are tough to get right now, they can sit on backorder for quite a few weeks based on what we've heard from others on the forum lately. But honestly I can't understand this laziness, the dealer gets paid by the manufacturer to perform the warranty work, and regardless of what their preference is they need to solve this problem for you.

My recommendation is to call Nissan Canada directly and register your issue with them. Based on many anecdotes over the years, this is the best way to get action out of a lazy dealer if you've tried everything else. Actually if you mention to you dealer that you will be calling Nissan Canada that in itself may be enough to motivate them because it hurts for them to get complaints and they will do everything they can to avoid it. If you do call Nissan directly, be sure to emphasize the fact that it's an intermittent problem and mention "safety" as a big concern, this is one area where manufacturers do not want to mess around with. They will much rather fix the problem than have you driving around in an unsafe vehicle, giving them bad word of mouth.

Give it a try, be respectful but firm and persistent, often it can take a few trips to a dealer and few firm conversations with the service manager, or ask to talk with the owner of the dealership about your issue. If you mention to the owner that your next step is to call Nissan Canada he'll do everything he can to help you out.

[ImStricken06]

very often dealers see a problem, but they are under strict orders from CORPORATE to down play issues, and brush expensive complaints out the door. iv seen it first hand. i would log this issue TODAY, and do everything possible to be daily persistent to get this issue solved. because come 120,001miles; and magically that same nissan dealer will find an issue = NEED NEW transmission.

[Qashqai]

by the way, Since Rogue is my first car with CVT, I am not familiar with the transmission. When the car is parked, and move the shift from R to N to D to L is it normal to have a slight shake? not a huge shake to spill your coffee lol, but enough to let me start worrying if the transmission started to give its forst signals before it fails...

[MrPotatoeHead]

So the fact that it's an intermittent shouldn't stop them from replacing the transmission right? They said that they need proof that it is defective so that Nissan will authorize the repair!

I'm going on vacation this Friday and will be driving up to 3000km on the highway. I plan on having my camera on standby and will video the issue if it arises. Either way I will push the issue so more on my return from vacation.

Cheers

[MrPotatoeHead]

As for going to a different dealer, its not an option. I live in what you would call a twin cities. There is a Nissan dealer in both but they are own by the same people so it wouldn't help me to go see the other guys ...

[ImStricken06]

As for going to a different dealer, its not an option. I live in what you would call a twin cities. There is a Nissan dealer in both but they are own by the same people so it wouldn't help me to go see the other guys ...

never know. if one dealer has an incompetent jerk, doesnt mean the other one will.

[Rogue One]

As for going to a different dealer, its not an option. I live in what you would call a twin cities. There is a Nissan dealer in both but they are own by the same people so it wouldn't help me to go see the other guys ...

never know. if one dealer has an incompetent jerk, doesnt mean the other one will.

Ever deal with mechanics @ Saturn dealerships? Worst ever!

As suggested before, file a detailed complaint with Nissan Canada. For good measure send a copy to Canada's BBB http://www.bbb.org/canada/. While they have no legal teeth, most companies hate having to respond to negative complaints through the BBB. The next step would be to send a copy to the office of your provincial Attorney General.

Sometimes it becomes necessary to use more aggresive techniques. If you have an issue with the way your being treated by the service department, you can walk out into the showroom and raise a stink. This can often scare off the dealerships potential customers so they'll often be more willing to work things out rather than loose customers.