need help from your previous expierience where dealer damaged car.

[suby01]

ok so car was at the dealer for a whole week..... long story short. went to pick it up today and it was scratched up all over. the hood trunk pillers front bumper. so i refused to accept the pick up. and was told to talk to the service manager about this from the reception desk, because everyone else already went home.

my ? to you guys is. anyone expierience anything similar where the dealer breaks/scratches something. and what happened what they do and what was needed to be done. thanks guys.

[zozoka1212]

Sorry to hear that. Thank god I had no problem with Infiniti service here. I think you did the right thing. Refuse to pick it up and deal with the service manager. Tell him to give you a loan car and they can fix it up for you. In the mean time maybe a good idea to call the Infiniti also the headq.

Zoltan

[zozoka1212]

You even had the painprotection thru them also. If I remember right.

Zozoka

[suby01]

You even had the painprotection thru them also. If I remember right.

Zozoka

yes that is correct $700 paint protectant. and ya im writing a email to HQ right now to tell them about it. see what they say and will wait untill tom. morning for the manager.

[C-Kwik]

If you have insurance, you might file a claim. If the damage was caused by a known entity, the insurance company will try to get their money back. If they recover it along with your deductible, they will refund your deductible to you as well.

[suby01]

yes i know about that one. 1 i work for an insurance co. and 2 i dont really want to do that because thats the last thing i want is for my insurance co. to get involved i already pay enough premium for it as it is. thanks though anything else?

[zozoka1212]

Let's wait till tomorrow and see what they say.

zozoka

[SVTCOBRA]

I was picking up some parts for my cobra at the local Ford dealer and was inside talking to the parts guy. He went out the back and came back to the counter to tell me that a parts bin got away from somebody and smashed into an employee's cobra.......I told him I had one in the parking lot. Yep, sure enough, went outside and several folks were looking at my front bumper. Anyway, it put some minor scratches on it just above the fog light on the passenger side. They paid for the entire bumper to be repainted. It was taken off, sanded, painted, baked. Looked better than before. That's my experience.

Good luck! Remember the squeaky wheel!!

[zozoka1212]

That's a way it should be. If they want to stay in the business.

Zozoka

[C-Kwik]

yes i know about that one. 1 i work for an insurance co. and 2 i dont really want to do that because thats the last thing i want is for my insurance co. to get involved i already pay enough premium for it as it is. thanks though anything else?

Why would your premium go up? It wasn't your fault. Hell, it's likely a comprehensive claim.

[suby01]

Why would your premium go up? It wasn't your fault. Hell, it's likely a comprehensive claim.

yes i know not necessarily the premium but the chance of non renewal and or higher policy renewal when renewing. insurance only likes you when you keep paying them and they dont have to pay you

[suby01]

thank everyone. i talked to the service manage and of course they did NOT admit fault, but they did agree to fix it, he said the to me that they can sand repaint w.e but i didnt want to do it so they will just touch the scratches and replace the door pillar. not the best solution but o well.

[C-Kwik]

yes i know not necessarily the premium but the chance of non renewal and or higher policy renewal when renewing. insurance only likes you when you keep paying them and they dont have to pay you

While non-renewals can occur, they are usually attributed to a higher risk. Meaning at fault losses or a particular loss that revealed some concerns about a person's lifestyle or unknown risk factors that might make them an unacceptable risk for the company. Another potential non-renewal scenario is the bad luck effect. Some people take little precaution to protect their property and have a high percentage of non-chargable losses. While they have no direct fault in the high number of claims, their choices may create a higher risk than would be normal.

It's amazing to me that in the 8 years I handled auto claims, there were so many people who would not want a claim reported just for the reason you are stating. But then why pay for a product that you aren't going to utilize? It's rediculous reasoning. Just so you know, I've reported every claim involving damage that would be over my deductible. My premium has never changed and I've had the same policy for some 7 years. In fact, the company I'm with now dropped me when I was young due to a bad driving record (4 moving violations in a year along with driving with a suspended license), but gladly accepted me back once my record cleared up enough.

[zozoka1212]

I am glad at least they offered a help. I know it still won't be as it was but something. You know it raises a question in my head how can you trust your shop. I know people say I never had problem with mine. Yes it is true. But the true friendship comes out when you have a problem. Same with the situation like yours. You probably were thinking this is a great dealership till the point they did not admit their fault. It sucks my friend and feel your pain. I think we all do. put some pics up once they fixed it up. Thanks

zozoka

[suby01]

While non-renewals can occur, they are usually attributed to a higher risk. Meaning at fault losses or a particular loss that revealed some concerns about a person's lifestyle or unknown risk factors that might make them an unacceptable risk for the company. Another potential non-renewal scenario is the bad luck effect. Some people take little precaution to protect their property and have a high percentage of non-chargable losses. While they have no direct fault in the high number of claims, their choices may create a higher risk than would be normal.

It's amazing to me that in the 8 years I handled auto claims, there were so many people who would not want a claim reported just for the reason you are stating. But then why pay for a product that you aren't going to utilize? It's rediculous reasoning. Just so you know, I've reported every claim involving damage that would be over my deductible. My premium has never changed and I've had the same policy for some 7 years. In fact, the company I'm with now dropped me when I was young due to a bad driving record (4 moving violations in a year along with driving with a suspended license), but gladly accepted me back once my record cleared up enough.

i also work for "the hartford" im sure your familiar with it. its the first insurance co. here in the US some 200 years ago++

[suby01]

p.s. and as of matter of fact took the state insurance exam this morning for 48 states.