Navigation System Update

[mojoseeker]

Just purchased the 2009/2010 Navteq update for my 2009 M35. The update prior to this one was sent on a DVD. This update requires you to take the car to the dealer for install of update. After paying around a $100 for the update I expected the install to be $20 to $30. The dealer charged $125.00 to install an update that I did myself previously with the 2008 upgrade. There is also no way to tell what the upgrade is going to provide prior to purchase as it is not listed on the Navteq website in detail. Be aware that you are going to take a big hit cost wise at the dealers for an install that may or may not be of benifit to you.

[ns3425]

i have a 06 m45. how can i update my navi to the newest version?

[dvan]

i have a 06 m45. how can i update my navi to the newest version?

Buy the latest DVD from the link below

http://www.navigation.com/is-bin/INTERS ... onMenu=YES

[szh]

The correct way is to purchase the upgrade - this is copyrighted information. There is a cost to acquiring the data for the disks, and the company that provides these disks does it as a business.

Thanks,

Z

[RiffRaff]

The correct way is to purchase the upgrade - this is copyrighted information. There is a cost to acquiring the data for the disks, and the company that provides these disks does it as a business.

Thanks,

Z

The link posted above is the correct link for a legal upgrade. What stinks is that the older systems have a DVD that can be changed by the customer (you pay for the data but not the install). Now with the new system on a Hard Drive, you have to pay for the data and another $125 (or an hour labor) for the dealer to install it which more than doubles the price. The new system should be "easier" to upgrade and not require a dealer to get involved.

[szh]

The correct way is to purchase the upgrade - this is copyrighted information. There is a cost to acquiring the data for the disks, and the company that provides these disks does it as a business.

Thanks,

Z

The link posted above is the correct link for a legal upgrade.

Yes, indeed. Which is why I left it in place, but removed all the other posts in the thread regarding "free" updates.

What stinks is that the older systems have a DVD that can be changed by the customer (you pay for the data but not the install). Now with the new system on a Hard Drive, you have to pay for the data and another $125 (or an hour labor) for the dealer to install it which more than doubles the price. The new system should be "easier" to upgrade and not require a dealer to get involved.

That I can agree with ... spending money on "labor" for upgrading a hard drive info seems way out of line, IMHO.

I would recommend calling Infiniti Corporate and asking/complaining (nicely) about this.

Z

[RiffRaff]

OK, I didn't see that there were links to illegal (copyright violation sites) because they were removed when I read the post.

I do plan to ask Infiniti why getting the dealer involved is necessary to do this upgrade. I've upgraded portable GPS systems with new maps and new programs (provided by the manufacturer and legal) without any problems. It is possible that this is being done to keep illegal copies from getting out, however it is my understanding that Acura is providing updates via their website for their HDD systems.

[mojoseeker]

I sent the following email to Katherine Mills, North America, Mobile Products at Navteq on June 18, 2010 and she has not had the decency to answer as yet.

"When I had my 2007 Infiniti M35, I upgraded your map data by purchasing the upgrade disc you provided. Simple install. However, when I wanted to upgrade the nav system in my new 2009 M35, I had to purchased a key number from your company and take it to my dealer, which is located in Fife, Washington, 70 miles away. I did purchase the upgrade thinking the install would be a nominal charge by the dealer, $20 or $30 dollars. I gave him the paperwork with the key numbers and asked for the upgrade. The bill for this install was $125.00. Believe me, I will not make this mistake again. No more upgrades. To go from $149.00 (2008 upgrade with disk) to $224.00 (2010 upgrade) is unreasonable when you have no idea what the upgrade is. I think your doing your customers a great disservice by not only forcing them to go to the dealer for the upgrade but not listing what the upgrade entails. I have no idea if the upgrade was worth $224.00, without tax.

Like I said, I will not make this mistake again. You have lost an upgrade customer."

[cruzad3r]

LOL - come on man, i totally feel your pain but threaten them about never use their service again is somewhat not effective. also they can go and tell you to do your research before commit to it and that's not helping neither. but regardless, what done is done. i think you should forget about it for the sake of your health.

not trying to be a dik so don't take it the wrong way

[SuttonDave]

I need to update the GPS data for my 2008 M. I have read about some difficulties but the dealer wants about $275 to do it. Looking for a more reasonable approach.

[Ilya]

It's hard drive based. Your only option is the dealer.

[Larz]

Ilya is correct. Unlike earlier or later models, our cars cannot use discs. They require an update 'key code' and the dealer uses that code to perform the update.
The only way to save a little cash would be to purchase the update key code from the NavTeq website directly (that's who Infiniti dealers get it from). The current price for the almost outdated 2014 version is $149 from NavTeq directly. If you can get the dealer to tell you how much of the $275 is for the key code, you can see if buying the key code directly will save you any money.

Here is the link to the website: http://www.navigation.com/is-bin/INTERS ... EklAsDsuO1

**** If you can wait till spring 2015, they usually run a sale for $99 and you will get the updated 2015 version. ****

[DS2009m35x]

I bought the $99 special last year for my 2009. Also I negotiated with the dealer to install and save even more. Try to always negotiate whenever having dealer work whatever it is.

[SuttonDave]

The dealer said the code would cost $149. and the install (45 minutes) would be an extra $118 plus taxes comes to about $275 for my M35. Waiting till spring sounds like a good idea.

[Larz]

I find it refreshing to see that your dealer is simply passing the $149 website cost onto you instead of marking it up to say $199 and hoping you don't know any better. As for the labor charge, even that has been reduced from a full hour to a more honest 45 minutes. Both are good indications you are using a dealer with scruples.
Still, now you know you will save $50 in the spring on the 2015 update instead of paying $275 for an update that is obsolete next month.

[350_GT]

Ummm if you have a champagne taste on a beer budget maybe you shouldnt be buying a luxury car? Gotta pay to play my friend.

[Larz]

Ummm if you have a champagne taste on a beer budget maybe you shouldnt be buying a luxury car? Gotta pay to play my friend.

Not sure what the purpose of your comment was. Hopefully, it was meant in a respectful and friendly manner. If not, consider this: You, sir, drive a G model (not an M model) and it's 8 years old. I also doubt you simply wrote a check that matched the window sticker to the penny. That said ... This gentleman was simply looking for a way to save some dollars on an upgrade and if you, personally have ever purchased anything on sale, you, like the rest of us, are disqualified from judging others tastes or budgets.
You are correct. One must pay to play, but let's please remember that we all don't play on the same level.

[Ilya]

I think he was responding to the OP...not the poster who bumped this thread (the thread was merged with an old one). Meaning, the poster who sent an angry email to Navteq. IMO, the original OP was a bit off base as Navteq only provides the map data...he should have yelled at Infiniti for making it so hard and requiring a dealer visit to get it done. No wonder why that person he emailed didn't respond; I probably wouldn't have either or if I did I would have told him to talk to Infiniti. For example, my 2011 no longer needs a dealer visit although it's a hard drive based navigation...likely because Infiniti USA relaxed their stance and opened up the navigation for external updating. It comes on 5 DVD's and takes about 80 minutes to perform the upgrade.

I do agree with that fact that just because we all drive cars that retailed for $40k+ new (the M's obviously more), that we shouldn't have to take it up the butt with Navigation upgrade prices. lol.

[Larz]

So the 2011's use discs again? Very interesting. If it's HD based, where did you insert the discs? Is there a gizmo in the glove box again like the old 07's ? Or did you have to access the system another way?

[Ilya]

So the 2011's use discs again? Very interesting. If it's HD based, where did you insert the discs? Is there a gizmo in the glove box again like the old 07's ? Or did you have to access the system another way?

Yeah, I think in 2011 Infiniti went back to allowing people to update via the A/V system.

I put the discs in the regular CD drive (where you put audio CD's)...then go to the menu and do "DVD Update" or whatever. As it works, it prompts you for disc 2, 3, etc. Best to do on a road trip as it takes 80 minutes. I did it while running errands and had to leave my car running (and go out and check on it a few times) while eating dinner at Red Robin lol. You have to provided Navteq with your Nav Unit ID and they code the discs to that unit...so you can't share the discs.

[agee]

I can't wait for a car will full Android Auto or Apple CarPlay integration just so I can use google maps and not have to deal with this stuff anymore.

[Ilya]

I can't wait for a car will full Android Auto or Apple CarPlay integration just so I can use google maps and not have to deal with this stuff anymore.

lol funny you say that. Don't know if you read Droid-Life but you should:

http://www.droid-life.com/2014/12/18/fu ... m-release/