Navigation Reboot

[garrad]

I picked up my EX35 on Monday, upgrade from my old Rogue and very happy so far.

I have the navigation unit in the car and today on the way into work the system just restarted. I wasn't using the Navigation at the time, just listening to the radio.

Any ideas about this? Does this happen to you?

[SteveTheTech]

Congrats on the upgrade

What year do you have?

What you might want to do is talk to the service guys at the dealer and ask if they can update your CDDB software. This is the operating software that the AV control unit (radio that controls everything related to the audio system).

This procedure is different from the map update and "should" be covered by your warranty.

[garrad]

2010 model with:
Bose® and Around View™ Monitor Package with Navigation Package
Premium Package

I'll ask them when I pick up the registration for the car later in the month to see if they can update it. Hopefully it was a one off thing.

[SteveTheTech]

I would strongly suggest calling the service department about a day before you plan on going for your title. Do not rely on the sales person, they fail all to often. This could be a simple interaction but when you just walk in with something like this all too often something goes wrong.

Although it could be possible it is just a one time hiccup. Remember that this is basically a computer. Check your region settings in the address book.

[JCL622]

steve this has happened to me a bunch of times already.....

i think the only common factor is i was using music box....while it's not a big deal, even if navi is on after it reboots it picks right back on the navi.


however on music box, after the random reboot it plays the LAST song the was on right after the car was started.

[SteveTheTech]

however on music box, after the random reboot it plays the LAST song the was on right after the car was started.

This is a bit more interesting.... I am guessing you have a 2010 as well...

With new software their might be new bugs.

EDIT- I have been completely wrong on this and I have to apologize to you all.
I forgot that the 2010 EX doesn't have the CF slot...meaning the cddb update is different...meaning it might apply to the recent tsb...meaning I suck because while I wrote that post I was on the work computer with the ASSIST software open...meaning I could have looked this up earlier. ahh not being able to see the forest from the trees is indeed fun sometimes.

I will update tomorrow.

[jamesstock]

I would if it's something to do w/ the HD.... I am assuming data's stored in the same HD (just probably different dir) for Nav maps and Music etc? It doesn't make much sense that if the 'computer' is retrieving data from the HD for the nav and the music at the same time and resulted as a 'crash' / 'reboot'? Not very sure....

[SteveTheTech]

EL09-045a ITB09-052a April 7, 2010
NAVIGATION SYSTEM SOFTWARE UPDATE
This bulletin has been amended. Please discard previous versions.
APPLIED VEHICLES: 2010 EX35 (J50)
2010 FX35/FX50 (S51)
APPLIED VINs EX35 built in this range: JN1AJ0H(**)AM 700002 - 751570
FX35/50 built in this range: JN8(*)S1M(**)AM 800002 - 850929
IF YOU CONFIRM
A customer reports any of the follow issues with their navigation system:
• System reboots when making a Bluetooth ® phone call
• Lock-up when switching regions
• A POI is listed in the wrong city
• POI “Search by City” is not available in select Canadian Provinces
• “House Number Field” is blank during voice destination entry
• “Voice Destination Entry” cancels during “Calculate Route”
• Certain cities are not available in destination “Select a City”
and
The navigation system Map Version is 09-10 MAP No.1 (see page 3).
ACTION
applies to your vehicle.

Note the Vin Range
Under INFO you should be able to view the Nav soft version, If it is anything other than 09-10 1b you need and update.

[txgcoupe]

Does an update maintain previously saved data?

John

[garrad]

Well you can export the address book and reimport it. Not sure what else you would need to back up.