Nav Map data upgrade and Kit

[cjre1]

Do any of you know if you can actually buy the entire Nav upgrade kit? if so, how much and did anyone upgrade their own? I know that you need a laptop and you use the car's compact flash unit. How did it go?

Thanks.

[SteveTheTech]

What kind of Nav update are you trying to run?

(1) Are you replacing existing Nav software?

(2) Installing Nav in an EX that doesn't have it?

For 1- There is NO possible way that anyone other than an Infiniti dealer can update your Nav software correctly.

For 2- That is not possible using the CF, there are some aftermarket products out there but I do not think there is one available (currently) for the EX.

[cjre1]

Thanks man,

I called Tech Mate and spoke to a real nice man there.

The new version of maps is 08-09, that is what I need. The software is $55, but if I want the kit to do it myself, it will be $535.00, plus the software. Then I need the Computer and DVD drive, that is special for this upgrade, which is like $5,000 basically, I can not do the upgrade my self.

I have 100 streets that are 2.5 years old that the Nav map can not find then, therefore, I wanted to do the upgrade to the new version of map.

[SteveTheTech]

That seems like an extreme length to go to perform this upgrade. I am assuming from Tech Mate you are referring to Nissans special tool supplier? The tool that you actually need is called the ConsultIII and even if you were to purchase this you need a security key to start this device. I have looked into getting one for myself on a few occasions but the red tape to get one up and running takes a while and in the amount of time it will take to recover the initial investment the technology will be outdated. Where are you finding the update software for $55? Version 8.2 just came out and it's on sale now for $149, a dealer will usually charge 1 hour to install this as it takes just about all of that hour to complete.

Worse case scenario if the dealer will absolutely not help you with the Nav update (which they may not) you buy the new software and have it installed the total cost of this is usually <$300 and you will have all the streets in your new community. This is not a safety feature or something they have to give you but maybe they will meet you in the middle.

[cjre1]

Steve,

That seems like an extreme length to go to perform this upgrade. I am assuming from Tech Mate you are referring to Nissans special tool supplier? The tool that you actually need is called the ConsultIII and even if you were to purchase this you need a security key to start this device. I have looked into getting one for myself on a few occasions but the red tape to get one up and running takes a while and in the amount of time it will take to recover the initial investment the technology will be outdated. Where are you finding the update software for $55? Version 8.2 just came out and it's on sale now for $149, a dealer will usually charge 1 hour to install this as it takes just about all of that hour to complete.

Worse case scenario if the dealer will absolutely not help you with the Nav update (which they may not) you buy the new software and have it installed the total cost of this is usually <$300 and you will have all the streets in your new community. This is not a safety feature or something they have to give you but maybe they will meet you in the middle.

When I called TechMate he said that software is $55. There is also a TSB out on this. When I pulled the TSB up. It states that the software is $55 with the techmate phone number. I talked to a real nice man over at techmate located in VA. He stated to me that the 08-09 upgrade software, MAP, is $55 and the dealer can install this within 30 minutes. It is a fast install. The software came out in December 2008 for the year 09.

[SteveTheTech]

If you read the second page of that bulletin you will see that in addition to the Master discs you are required to purchase a coupon code from Navteq.com

The 08–09 Map Data Master Discs (2 disc set – J-48850-MY09) will be sentto each dealership as part of the essential tool program. The dealer’s non-vehicleaccount will be charged $55.00 plus applicable taxes and shipping

Before the map upgrade can be performed, a Coupon Number must be purchased fromhttp://www.navteq.com or by calling NAVTEQ at 1-866-462-8837.

The man you spoke with may have been nice, but the information you have is not entirely correct.

[cjre1]

Well that sucks, but when I ordered the disc, same part number, he charged me $55.00 I can see it on my credit card. It is a 2 disc set. I bought it from TechMate, not Navteq.com

Maybe I did get a good deal after all.

[SteveTheTech]

That disc won't do anything. That is to load the master program onto the CIII HD, and I think it may contain the shell of the HDD writter. I really do not think you will get much out of that. Plus the discs you just bought are outdated, we just got an update one in and were told to discard those two. Gotta love new evolving technology.

I may be wrong but the new systems do not use a disc anymore it's all a software adjustment.

check out the Navteq site they will give you all the information you (as a consumer) need.

[cjre1]

I just talked to the dealer and the TechMate man. The dealer told me that they have all the software to do this. All I need to buy was the disc, which is the upgrade. I have 30 days to return the disk if it does not work. My version is 07-08 and the new version just came out is 08-09, which is what I bought. Oy Vey, with all this technology stuff. The dealer told me to bring it in and they should be able to use it. Who knows. I told him the part number of the disk and he says that it is the right one that I need. it ends in 09my, or my09. He has the computer and other software to do it. Who knows now. Thanks.

Next time I will get my info from Navteq.

[cjre1]

Steve,

I just got my disc set. I called the dealer and he said that he can install this for me. He will charge me $140.00 to do. What do you think? Do you think that my disc is wrong? I wonder why then the dealer told me to bring it in and they will do it. I told him the part numebr on the disc and he said that I have the right one.

What do you think? Thanks.

[Mark Booth]

cjre1, I'll be interested to know if you have any luck with just the disc(s). I had the new Nav software installed on my EX35 yesterday and all I had to give the dealer was a code number, which I received when I purchased the Nav update from Navteq for $149 plus tax. From that, I presume the dealer ALREADY has the discs to which you refer and they can't install it without an appropriate code number to input. So, my guess is it works like this:

• Dealer pays $55 to Navteq (or the Consult folks) to buy discs with latest maps. Dealer must also buy necessary hardware (expensive) from either Navteq, Consult or Infiniti.• Navteq wouldn't let the maps go for just $55 if it meant dealer could install as many times as he wanted with no more profit going to Navteq. So....• The only way dealer can successfully install new maps is to use a code number PURCHASED FROM NAVTEQ by the customer.• Each time Navteq sells the code number to a customers, they make a profit.• Each time dealer installs software on car, they make profit from billable hour for service.

It sounds like a pretty foolproof system and my guess is, even if someone bought the ENTIRE SYSTEM (discs, computer, all of it), they STILL wouldn't be able to install the maps without the necessary code number. And I bet each code number will only work ONCE.

Good luck!

Mark

P.S. My dealer charged $77 to preform the install.
Modified by Mark Booth at 8:27 AM 6/12/2009

[cjre1]

Mark,

I am sorry that I didnt explain myself. The disc that I got would of worked, however, I returned them for my money back.

Here is my story:

You are correct and the system is full proof. You can only use the code once.

First off, the disc are $55 that they delaer buys. We only need to buy the code. However, this guy was nice enough to sell me the disk, since CA offered to give the dealer the code and upgrade my nav for free.

My case is very different than from most people. You see I have a case against the dealer that I bought the car from. They promised to update my nav for free when I bought the car. That didn't happen, so I called CA (customer affairs). CA told me that I will get the entire upgrade for free, but getting the code is very tricky to do this he says. You are correct, that the price is $149 plus the install labor price.

I was told three different things from different people at Infiniti, Tech mate and the dealer. OY Vey!!!

At the end, I am still waiting for a call from CA to tell me to bring my car to the dealer to get my nav 08-09 update for free. I will not pay a penny for this.

Thnaks for your help.

[Mark Booth]

I am also getting my update for free (due to my formal complaint to Nissan Consumer Affairs immediately after buying the EX35). But the very nice CA service rep told me the only way this could work is for me to purchase the update code ($149 plus tax) and pay the dealer to install it ($77). Then I fax the documentation (receipts) to Consumer Affairs and they send a check covering the entire cost.

Mark

[SteveTheTech]

cjre1, I'll be interested to know if you have any luck with just the disc(s). I had the new Nav software installed on my EX35 yesterday and all I had to give the dealer was a code number, which I received when I purchased the Nav update from Navteq for $149 plus tax. From that, I presume the dealer ALREADY has the discs to which you refer and they can't install it without an appropriate code number to input. So, my guess is it works like this

The discs he is speaking of are the program discs for both the ConsultIII and the program for all of the 08+ models AV updates. These discs were sent to all dealers along with a CF interface and cable. These discs serve no purpose to an owners and I do not know why someone would sell this alone.

• Dealer pays $55 to Navteq (or the Consult folks) to buy discs with latest maps. Dealer must also buy necessary hardware (expensive) from either Navteq, Consult or Infiniti. The discs are actually to install a segment of the software and the coupon code generates another code (via a secure website) that is required to activate the software. There is NO way to get this for free. This discs and the files contained on this are extremely secure and there are several verifications that MUST be performed for the system to even start to the download. They learned their lessons when they realized people were bootlegging the DVDs and they were loosing money.

• Navteq wouldn't let the maps go for just $55 if it meant dealer could install as many times as he wanted with no more profit going to Navteq. So.... They make the dealer buy all the equipment associated with this reprogramming procedure (in total slightly more than $10k). There are many hoops to jump through to get one of these up and running unless money is not an option. I looked into getting one for my personal use and I would have to work for 14years to recover my investment.

• The only way dealer can successfully install new maps is to use a code number PURCHASED FROM NAVTEQ by the customer. 100% correct

• Each time Navteq sells the code number to a customers, they make a profit. They pay people to drive every street in the continent and every highway off ramp and compile millions of POIs. It may sound like allot but then again not many people update them, ever. For a buck fifty though it's not too bad considering what the price of the new Windows or Photoshop software recently, in comparison if you really use and enjoy the product that is not actually created by Infiniti and the third party company has the right to charge fair market price for it.

• Each time dealer installs software on car, they make profit from billable hour for service.It takes us a while to actually get this done, plus the dealer needs to recoup it's investment as well. It's not pretty but it's a business.

Hey where did you find bullet points? I is not so good at computering.

[cjre1]

Steve,

Thanks for all your help. I got my NAV map updated with new software for free from CA.

Now I can find many streets that were missing. SWEET!!!

[SteveTheTech]

Thats good to hear. I am glad you are now slightly more satisfied with your EX. It's not that bad of a vehicle, the post sales service you received was pretty bad though so some hostility was a given.

[cjre1]

I hear that. Overall, I am very happy with my EX now that I found a good service dealer to take care of me.

The sales department of the other dealer where I bought my car was the worst.

CA told me that they will not send me a survey, since I was very unhappy with their sales practice.