I have a 2011 M37S with the Rear Sun Shade. It has been problematic since the beginning. I finally decided to do something about it.
If your Sun Shade makes a loud clicking noise, the gearbox has worn teeth and must be replaced. Ebay is a good place to start.
If your Sun Shade goes up but not down, the arms are getting stuck in the up position.
The fix is very simple and inexpensive. I spent $1.78 plus tax at the blue Home Store.
I used # 6 and # 8 automotive speed nuts. I like the #8 nuts better as they are bigger.
The pictures explain everything. The Speed Nuts prevent the Arms from traveling too far in the upright position.
12+ up / down cycles and all is good.
Sometimes the simplest solution is the best solution...