Post by
fiznat »
https://forums.nicoclub.com/fiznat-u1372.html
Sun Feb 13, 2005 11:46 pm
okay in an effort to be fair I'll post an email got from Derek today. Funny how they're oh so quick to email you once you talk about taking your money back. I couldnt get a peep out of him before when I just wanted to know the status of my order..
[quote=""Derek from Derekdevises.com""]Maybe you didn't notice, but I'm out of contact, and sometimes take ahwile to get orders out. This has been the case from the beginning, and everyone will tell you this. I have posted this on the list several times. Right now I'm phasing out of this buisness, and haven't the time to respond to "where's my order" inquiries anymore. The answer is, was, and always will be, it's coming as soon as I can get them out. I have never, ever, at any time, verbal, or written, promised a delivery within a certain timeframe. I simply can't. I don't hold much inventory anymore, and frequently am made to wait while my suppliers fill a back order. Your stuff was paid for, and I ordered $150 worth of parts just for you, 10 days ago. That stuff is arriving tomorrow. Shipping is probably gonna be Tuesday.[/quote]Instead of really commenting too much on what he said, I'll just post my reply to him:
[quote=""fiznat on email""]Derek,
I am really sorry you feel that my reaction was unreasonable, but I hope you can understand how someone might feel buying a (fairly higher dollar) product from a website with hardly any contact information, and then for two weeks not only hear nothing in return (not even a receipt!), but see other people on your own forums having trouble getting in contact with you and wondering where their product was. I dont understand what that means when you say you "have not ever promised a delivery within a certain timeframe." Does that mean your customers are expected to simply wait, with no contacts, and hope that your suppliers at some point come through with the product? As a customer I dont feel like it is out of line to not only receive paid-for products within a reasonable amount of time, but also to be made aware of whats going on if there are any difficulties. That said, I have already filed the chargeback with paypal and purchaced a different meth kit from another shop. Nothing personal against you really Derek- but my car has been sitting for quite some time and I have had to re-schedule appointments at the dyno twice now while waiting for your kit. I need to get this car set-up and tuned right away, and waiting for your suppliers just isnt something I planned for. I hope you will agree to the paypal buyback and all of that will go smoothly.Thank you for emailing,
Foster Adams[/quote]I decided to not be TOO much of a jerk, but seriously I really wanted to yell at him for being so rude. How is "I never promised people I'd ship the product within any certain timeframe" a good excuse OR feasable buisness practice? What, and the fact that he decided he wants to "phase out" his buisness-- I'm supposed to take that to mean I should expect sub-par service? I guess he doesnt care about his reputation anymore then? Sigh. All this and he could have just sent me a measley 2 line email letting me what was going on. I tried to contact him like 50,000 times with no responses... wouldnt you guys do the same?!