Post by
AppleBonker »
https://forums.nicoclub.com/applebonker-u101518.html
Mon Oct 18, 2010 7:15 am
I'm sure it didn't help that I am a *former* customer, but it really makes me think. How many people switch carriers and have AT&T overcharge them on the last bill? And how many of those people don't pay attention to it and just pay up? And how is it possible that I understand how AT&T's payment system works better than their reps. For example, I received a bill on 8/12/10 for $83.39 due by 9/1/10. This was for the cycle period 8/6/10-9/5/10. The bill was paid, in full, on 8/15/10. The rep on the phone told me that the payment on 8/15 was for the bill I had received on 7/12/10 (coincidentally also for the same amount) that covered the period 7/6/10-8/5/10. Unfortunately for him, the bill from 7/12 was due by 8/1, which means that if he were correct, I've been paying every bill I have EVER received from AT&T about 2-3 weeks late. Yet, I had never been charged a late fee up until my closing balance.
What was even more fun, was that the bill on 6/12 was a different amount (by like a dollar) and was paid on 6/18 I think. It took me about half an hour to explain (using the three bills from 6/12, 7/12 and 8/12) that the account was paid in-full before the final balance and on time. Once I got to that point he had to put me on hold and look up some more information. Conveniently, he transferred me to iPhone support instead. I think that support rep noticed I was furious after she asked "do you have an iPhone?" and I responded (trying to hold back my anger as best I could) "I'm on Verizon".