3 weeks ago I called EBC Brakes(30 miles away from me) to ask about pad life expectancy. My brakes started squealing really bad the previous week and was thinking it's time to swap and machine down my DBA Rotors. I checked my service records and I changed them out 16K miles ago which isn't a lot but they are performance pads and I do offroad. After measuring the pads the EBC rep came to the conclusion the time has come. He recommended that I call Place For Brakes in Florida for the best price and they would place a drop ship order that day (Wednesday) and I'll get them by Thursday and can perform the work Friday.
I ordered an adapter for my buddy's Motive brake bleeder system, got some new 6ton jack stands, brake fluid, etc. Thursday the pads didn't arrive. Friday I call the company that I ordered them through, they put me on hold and called EBC. EBC gave them some BS excuse that they're dealing with the Labor Day rush even though Labor Day hadn't hit yet. I called the following Wednesday(1 week later) and they still hadn't shipped out even though they've been in stock since April. Over the weekend my brakes started grinding. Great now I've got scored rotors all because EBC hasn't come through.
I called EBC to explain the situation and they were extremely sympathetic. They asked for pics of the rotors and said that they would replace them for free. I took the pics and got approved. I explained that I'm currently running DBA slotted rotors and want to replace them with something as good. So today I received 2 beautiful Sport Rotors that retail for over twice as much as my current DBA's. I was so stoked until I realized that THEY STILL HADN'T SENT OUT THE PADS! Are you freaking kidding me? So they'll send out $550 in free parts but not my $110 original order. I called immediately and they had someone grab the pads and walk them down to the shipping dept and watch them leave the facility. I got a call from Place For Brakes about 20min later telling me that it's going to be another week because the pads are too thick. I called EBC and they said their last shipment of pads were all way too thick and had to be sent back to England to be shaved down. Place for Brakes was top notch with this whole situation as well and said that this isn't the first time the shipping dept has screwed up an order. They also said that they've never heard of any brake company giving out rotors because they screwed up so that definitely gives some credit to EBC.
Here's a pic of one of the rotors, just beautiful!

Tomorrow I'm having my turbine sensor assembly replaced in my trans and I'll get to jump in there and work on the brakes while it's on the lift. Thankfully the shop owner owes me and has no problem letting me do one side while one of his mechanics does the other free of charge.










