JSpec Tee'd Me Off!!!

[Former_240_s14]

I ordered and paid for two spin turn knobs from JSpec over a week ago and in my payment I asked for a confirmation number and or tracking number for my payment. I knew it was christmas time and they would be busy, but I figured an email could be sent in a couple days. Still no email.

I went to their sight and saw that on their main page they said they were going to be a little slow, and I also went to their FAQ section and read this.............

I've email you guys but no reply?

Sorry, the reasons why we don't reply email fast or never reply are: 1. our aol email server sometime don't receive emails(aol suck), but too many people have our email address already so it's too late to change. 2. sometime we hit reply and send the email and we get email back stating email demon such and such 3. the person ask alot of questions so it'll be answer last. 4. we don't have the item of interest, or city and state info. 5. sometime people email [email protected] which is NOT our email address.

So I figured the best way to get a hold of them was to call them. I went and called on Monday. No one answered, so I called again later that night, and no one answered again. I left a message expecting to hear from them on Tuesday, no callback. I call them again on Thursday, no one answers. I callback again and leave a 2nd message after no one answers.

Today on Satruday I get a very rude message from a person from JSpec telling me not to call again and to email them. They said I should not call again and calling was not the way to get tracking and or confirmation numbers.

WTF!?!?!?!?! I tried to be nice to them and tried to give them time, a whole business week. I didn't expect my part to come in but I did expect some decent communication. I have lost all respect for this company and this will be the last time I ever look to spend my hard earned money from there again.

P.S. I obviously never emailed them cause in their FAQ they even said they never or rarely write back.

Wouldn't you be pissed!

[GEO]

dude, thats over doing it... I cna see why they were pissed. I mean once is enough... then give them a week and call again.

[BomexS13]

Never had a problem with Jspec. I was just there today to pick up my stuff.

[NIGHTfall_240sx]

no need to trash their name so hard man, you posted this story 2times just to make sure people read it. they are good people and every company this time of the year is very busy, you got to understand there are more then just you ordering from them. give them time, they did respond to your calls, and im sure if you didnt rape their phone you would have gotten a more reasonable responce. you need to chill bro. im not hatin or flamming on you but take a chill pill man. trying to put a scar on their name is not going to help you get what you want, and after reading a mod posted this thread i bet they will never offer NICO a sponsorship. I know alot of people here on NICO who bought from them and were pleased. go lay down and relax man, you really need it

[Gonad]

If you want business, you gotta keep your customer happy.No matter what time of the year it is.

And that whole not changing e-mail cuz of AOL is total bullsh*t.I mean who cares if everyone has your e-mail. If the e-maildoesn't go through, the sender will get it back (in which case,they should just go to jspec.com to find the new one).

And it's not THAT hard to get the customer a tracking #. :rolleyes

I'll have to keep this in mind if I ever have to deal with JSpec.com

[BB Turbo]

Going to have to agree with the mod on this one guys. I would definitely be thoroughly pissed. Bad customer service just doesnt fly with me, and never will. You are the customer, you are paying this company money to get something you want. You paid them money and you should be entitled to know your tracking number and what not. I think he is right for calling them until he got an answer, this is your money, money that you worked for. I dont think he should chill, let him be. Obviously venting.

[hadokenny]

how did he rape their phone line? He only left like 2 messages...how is that too many? I can see them getting annoyed if he left like 5 messages but 2 isnt a lot. Even if he did leave 5 messages they shouldnt be rude to their customer like that. They should just explain what the problem was and why its keeping them so long to reply. I dont understand why everyone is kissing jspecs a$$ on this forum...If they are not treating a customer right, the customer has the right to complain. (i know ppl are gonna flame me for this)

[PalmerWMD]

And even if he had left 10 messages over a week that woudlnt be his fault but just serve to illuminiate the fact that he hadnt gotten the info he needed.

Fred..

[stillmatic]

Screw jspec. Their prices are shady anyway and they try to use some BS "you get what you pay for & etc" philosophy to make up for it. I've never heard of AOL having email problems so it's probably just an excuse for laziness.

Yes, it's true that you get what you pay for on most parts, but customer service-wise? I guess it doesn't apply in this case. Take your business elsewhere next time. An eBay seller can probably do a better customer service job than them.

[SHIEF]

I've never delt with Jspec, but after hearing this I doubt I will. The email stuff is BS, if they can't email people because of that then THEY need to change it, not the customer. Another performance shop with bad customer service, imagine that :rolleyes .

[F4ucc]

My personal experience with Jpec was all good.

I did notice that they must be extremely busy because of holiday season as I tired to get a hold of them regarding Bride Seat several days ago, but haven't heard anything so far.

Just be patient. you will get your stuffs soon.

[TurDz]

Anyone wanna forward this to Zilvia? jspec is sparkley and untarnished over there...

[zeyoner]

I totally agree, customers comes first! And for the email bs excuse has got to go. AOL happens to be one of the best email services around. I send thousands of mails a week with aol and they get to where they're sent! I'm currently having issues with a ebayer. Paid like almost two weeks ago and no tracking or reply. Don't give me that bs about the holidays.

"Also, your calipers will ship tommorow, sorry for the delay, but its the holidays and its hectic. Thanks, JDM Direct"

That was tuesday 16, if you do the math I should've gotten it friday the latest monday 22. Hopefully I get it monday. But that was the last I've heard from them. Communication is key! I don't get it, it takes what about at most 5-10min to reply to a email..

[NIGHTfall_240sx]

I understand he is venting and he has many of the right to, BUT only reason i posted is because he posted the same thing 2times in different topics. Unless they scamed you i dont think you should really try to kill their name.

[Cyberkreig]

Good Job Former!

I am totaly agree with how you acted. If a company has your money, be it $1 or $10,000 THEY owe YOU. If a company doesnt respond to an email, I email again. If that doesnt work, I call and call and call. I've been screwed too many times to let a company 'get back to me'.

Sounds to me like Formers $40 order just isnt as important to them as some of the larger orders this time of year. I'll remember that.

[offtheline]

Hey former... I just gotta say that I would feel exactly the same as you. I don't care what kind of reputation Jspec has, they should not ignore their customers like that. They had your money, and you were entitled to the knowledge of your item.

On a lighter note, thanks again for the hookup on my wonderful 240sx. I know that was a long time ago, but youre the man.

[mpc]

I never had a problem with Sam at JSpec he basically runs the shop by himself, and he is a really busy man. give him some more time and i'm sure he'll get back to you.

[PalmerWMD]

Lets not go crazy and keep bashing for this one incident, even if it <is> inexcusable.If they have a good rep that doesnt make 'em immune to a venting, but it doesnt mean they are trash now either.

Fred..

[colies97~240sx]

I have personally never had a problem with JSPEC... I would say since its winter and thats when most people work on their cars, and the fact that its holidays has a lot to do with it. Good luck Rubin, sorry you are having to wait but Sam is a good guy, Im sure you will hear from him shortly...

[Former_240_s14]

I have personally never had a problem with JSPEC... I would say since its winter and thats when most people work on their cars, and the fact that its holidays has a lot to do with it. Good luck Rubin, sorry you are having to wait but Sam is a good guy, Im sure you will hear from him shortly...

Oh I heard from him Nicole, the only thing I heard was the fact that if I wanted a confirmation number I should email him, he didn't even give it to me over the phone when he called to yell at me.

Be patient and giving him time would of been totally fine with me if he would of been respectful in the message he left me. It was very unfriendly and rude. Thats what tee'd me off more than anything.

I hardly see how leaving 2 messages in a week is alot, I feel I deserve the right to do that since I am a paying customer.

Thanks for the support guys, I didn't know what everyone was going to say about this, since Jspec is such a credible company.

Rubin

[SkylineDriven]

Former... I know alot of people here support JSpec, and in fact, I like JSpec because of the stuff they carry that most companies don't.. BUT I have to agree that their/his customer service SUCKS!. I ordered a Nismo GT shift knob from him (since someone said JSpec is run by one guy I will refer to them as him), and when I emailed him 2 days later about tracking or confirmation of my payment or something like that... he sent me a very rude email about needing to read the FAQ about 2 days and all that stuff... granted it wasnt 48 hours but it was 2 physical days and if he did not have a confirmation number he could of just told me "let me get it to you tomorrow" and not send me something like "can't you read the FAQ?".

I was pretty pissed. I have been in customer service a long time and you do NOT treat customers that way. If I ran a shop, I would bend over backwards trying to make sure the customer was COMPLETELY satisfied.... Furthermore, JSpec always has poor email communication with me when I try to inquire about products. I mean good grief. I get these very terse Asian "I don't have the time for you, give me your money or go somewhere else" answers. (I'm Asian too and I know how rude some of my kind can get). For example if I ask 5 questions, I get one answered one back.

If any of JSpec/Sam's friends read this... PLEASE suggest to your friend to either hire a customer service rep, or just have him exercise some better customer service responses. I am one of those few people that PAYS for good customer service. I don't care what the price is (granted, I want it low) but if I have to pay a premium in order to get a product from a company with A+++ customer service, rather than from a company with the cheapest price on earth but has horrible service... believe me, I will pay the premium.

[POS_S13]

i've never had a prob with Jspec, they've always had my orders to me quick and whenever i had to email them about a question i gotta a reply later that day or the next day at most. maybe the guys at jspec are busy cuz its the holiday season. just be patient

[colies97~240sx]

Oh I heard from him Nicole, the only thing I heard was the fact that if I wanted a confirmation number I should email him, he didn't even give it to me over the phone when he called to yell at me.

Be patient and giving him time would of been totally fine with me if he would of been respectful in the message he left me. It was very unfriendly and rude. Thats what tee'd me off more than anything.

I hardly see how leaving 2 messages in a week is alot, I feel I deserve the right to do that since I am a paying customer.

Thanks for the support guys, I didn't know what everyone was going to say about this, since Jspec is such a credible company.

Rubin

Gotchya, that does suck that he called to yell at you... What I ment to say was, I hope you hear from him about your part soon... but ya they do need more employees or something...

[Former_240_s14]

I got my parts in today, I am happy with the parts but not the service, its very doubtful I will ever order from JSpec again b/c of this. Alls well that ends well I guess.

Rubin

[BomexS13]

Thats why if the part i wanted is in stock, I'll just pick it up even tho its a long drive. I dont want to go thru the hassle...