Post by
proxim2020 »
https://forums.nicoclub.com/proxim2020-u47252.html
Thu Feb 08, 2007 12:07 pm
Lol, they play like they have no idea. There's no way to call Nissan directly to check the status. The only tool we have as consumers are the Nissan North America Consumer Affairs lines. These are the people you complain to when you don't think you're being treated unfairly among a host of other issues. The only problem with this group of people, they have no record of a car until the its been sold and the warranty is active. So what can you do?
-Demand you're given the VIN or Order number. When a dealer submits the order, they are given an order number. When the engine meets to body of the car, their records get updated with the VIN. If they aren't able to provide you with this, then it's time to walk. Either they are not telling you the truth or they don't have the info because they never ordered the car (which has happened numerous times to members).
-Ask for "a print out of NNANet for my car". This is the system that every Nissan dealer uses to track the progress of their orders. Remember, this is a business. To not know the status of orders or no way to track inventory would be unacceptable for any owner. This is why this network exists.
-Ask for the ETA. There's a section of the NNANet report that will display the estimated delivery date. It will say the week of ___ when it's still being built. When it's getting ready to ship, it changes to specific days. This will give you an idea of when you should expect.
-Ask other dealers to give you the current status. Once you have an order number or VIN, you can take that to other dealers to get the status. NNANet is a shared network for all Nissan dealers. One dealer can check the status of a car that's destined for a different dealer. Granted it will be tough to find one willing to help you since you purchased the car from another dealer, but if you let them know you're looking for another dealer to go to for all your out warranty services and maintenance, they quickly change their attitude.
-If all else fails, walk. Yep, get your deposit back and walk to another dealer. Even if you have to go as far as picking a different manufacturer. But make sure that you notify Nissan that you're walking away because of "...". If Nissan receives enough complaints about a dealer, they'll remove their certification. One goal of a dealer should be to provide you with an excellent buying experience. If they can't, someone else out there most definitely will.
Make sure you show up when you do any of these things. I find that sales people tend to jerk you around more over the phone than they do in person. When you show up, they know you're serious. Not only do they get to hear the passion in your voice, but they get to see the anger in your eyes.