Jun 5: I recently purchased a 2010 G37 sedan with a navigation system. I am considering buying a Motorola Droid and would be using it in my vehicle. Your bluetooth information page does not have that phone listed as a phone recommended, not recommended or being tested. I would like to know if it is a phone that would be compatible with my vehicle, and what if any issues there might be trying to use it.

April 24, 2008

File # 6834594

Dear ********,

Thank you for contacting Infiniti and allowing us the opportunity to be of assistance.

We are sorry to hear about the concerns you have regarding your Bluetooth in your 2008 EX35. Unfortunately if the phone is not on the compatibility list the phone will not be fully compatible with your 2008 EX35. To assist you more effectively, please contact us at 1-800-662-6200 (Option 6) and reference your file number.

I have documented your concerns in file# ********.

We look forward to hearing from you soon. Your satisfaction is important to us!

Sincerely,

Infiniti

I don't own a 2008 EX35. I own a 2010 G37x, as I noted in my email. I'm also unclear why the response to my email is dated April 24, 2008.

The Droid is one of the most popular phones on the market, yet Infiniti does not recommend it, not recommend it, or indicate it is testing it. This seems extremely odd. It either works or it doesn't, and owners of the vehicles would like to be able to know for sure.

In any event, I found a friend who owns one and has been able to use his without problems. It's unfortunate that Infiniti customers are forced to rely on word of mouth reports from other owners for this information. One would think that Infiniti would be working harder to test the more current phones and determine whether they work, and if not, why they don't.

So I'm dissatisfied with the way Infiniti handles advising its customers about Bluetooth capability, and with the way this email was responded to. When you get the date and model I'm inquiring about wrong, it indicates to me that you're not even paying attention. So my first impression of Infiniti's customer service is an extremely poor one.

joe603 wrote:Have you tried to go through your local dealership to use them to talk to corporate? You may get faster response times...

I agree that it's a strange reply from Infiniti. Did you try calling?

tfree32 wrote:My local dealership has been great, but Infiniti Consumer Affairs has proven to be completely worthless. This is some of the worst customer service I've ever experienced.

I had a simple question about whether a Motorola Droid was compatible with the bluetooth in my 2010 G37.

Jun 5: I recently purchased a 2010 G37 sedan with a navigation system. I am considering buying a Motorola Droid and would be using it in my vehicle. Your bluetooth information page does not have that phone listed as a phone recommended, not recommended or being tested. I would like to know if it is a phone that would be compatible with my vehicle, and what if any issues there might be trying to use it.

So I wait a couple of days and get this response on June 7:

April 24, 2008

File # 6834594

Dear ********,

Thank you for contacting Infiniti and allowing us the opportunity to be of assistance.

We are sorry to hear about the concerns you have regarding your Bluetooth in your 2008 EX35. Unfortunately if the phone is not on the compatibility list the phone will not be fully compatible with your 2008 EX35. To assist you more effectively, please contact us at 1-800-662-6200 (Option 6) and reference your file number.

I have documented your concerns in file# ********.

We look forward to hearing from you soon. Your satisfaction is important to us!

Sincerely,

Infiniti

Notice that it's dated 2008 and references a completely different year, make and model of vehicle. It seems pretty obvious that my message wasn't even read, and some copy and paste canned response was just fired off in response to my email.

I sent this response later that day:

I don't own a 2008 EX35. I own a 2010 G37x, as I noted in my email. I'm also unclear why the response to my email is dated April 24, 2008.

The Droid is one of the most popular phones on the market, yet Infiniti does not recommend it, not recommend it, or indicate it is testing it. This seems extremely odd. It either works or it doesn't, and owners of the vehicles would like to be able to know for sure.

In any event, I found a friend who owns one and has been able to use his without problems. It's unfortunate that Infiniti customers are forced to rely on word of mouth reports from other owners for this information. One would think that Infiniti would be working harder to test the more current phones and determine whether they work, and if not, why they don't.

So I'm dissatisfied with the way Infiniti handles advising its customers about Bluetooth capability, and with the way this email was responded to. When you get the date and model I'm inquiring about wrong, it indicates to me that you're not even paying attention. So my first impression of Infiniti's customer service is an extremely poor one.

And despite that being sent over a month ago, I received no response to that email. Thankfully I was able to locate another poster here who was very helpful on this.

But Infiniti Consumer Affairs is just bizarrely incompetent and unhelpful. It's amazing to me that a company trying to be taken seriously as a luxury car company would provide such terrible service.

telcoman wrote:
Try here

http://www.infinitiusa.com/bluetooth/

Telcoman

kmckis1029 wrote:i have the droid and it works perfect

infinitgkid wrote:Maybe they didn't respond because maybe Infiniti stands on the Apple side of the spectrum. Maybe you should ditch the droid for an iPhone.



j/k

infinitgkid wrote:Maybe they didn't respond because maybe Infiniti stands on the Apple side of the spectrum. Maybe you should ditch the droid for an iPhone.



j/k

WAldenIV wrote:I got the Droid X last week and I paired it with my 2007 G35X without any trouble. However, when I try to use it to make a call, the person I'm calling can't hear me at all. Someone with a 2009/2010 Nissan had the same problem on the Android Central forums. I'm still looking for a solution or a larger group of people with this problem.

moxie614 wrote: i also have the droid x/'07 infiniti g35 combo and have had the same issue (can pair my phone, but the person in the other end can't hear me during a call). please post here if you hear of anymore information on this. it seems like infiniti/nissan should be offering an upgrade to their bluetooth software.

WAldenIV wrote: I've read online that the Froyo (Android 2.2) update includes better and broader bluetooth drivers. We should be receiving the software update in the next couple of weeks, so keep your fingers crossed.

• When I place or receive the call I can hear the person on the other side for about 15-30 seconds

• After that audio becomes distorted and getting slowly worse next 5-10 second to the point when person on the other side of the line can't hear me

• Then I press "transfer to handset" and right after that I press "Phone" button on the dashboard and audio is perfect for another 15-30 seconds