I had a simple question about whether a Motorola Droid was compatible with the bluetooth in my 2010 G37.
So I wait a couple of days and get this response on June 7:Jun 5: I recently purchased a 2010 G37 sedan with a navigation system. I am considering buying a Motorola Droid and would be using it in my vehicle. Your bluetooth information page does not have that phone listed as a phone recommended, not recommended or being tested. I would like to know if it is a phone that would be compatible with my vehicle, and what if any issues there might be trying to use it.
Notice that it's dated 2008 and references a completely different year, make and model of vehicle. It seems pretty obvious that my message wasn't even read, and some copy and paste canned response was just fired off in response to my email.April 24, 2008
File # 6834594
Thank you for contacting Infiniti and allowing us the opportunity to be of assistance.
We are sorry to hear about the concerns you have regarding your Bluetooth in your 2008 EX35. Unfortunately if the phone is not on the compatibility list the phone will not be fully compatible with your 2008 EX35. To assist you more effectively, please contact us at 1-800-662-6200 (Option 6) and reference your file number.
I have documented your concerns in file# ********.
We look forward to hearing from you soon. Your satisfaction is important to us!
I sent this response later that day:
And despite that being sent over a month ago, I received no response to that email. Thankfully I was able to locate another poster here who was very helpful on this.I don't own a 2008 EX35. I own a 2010 G37x, as I noted in my email. I'm also unclear why the response to my email is dated April 24, 2008.
The Droid is one of the most popular phones on the market, yet Infiniti does not recommend it, not recommend it, or indicate it is testing it. This seems extremely odd. It either works or it doesn't, and owners of the vehicles would like to be able to know for sure.
In any event, I found a friend who owns one and has been able to use his without problems. It's unfortunate that Infiniti customers are forced to rely on word of mouth reports from other owners for this information. One would think that Infiniti would be working harder to test the more current phones and determine whether they work, and if not, why they don't.
So I'm dissatisfied with the way Infiniti handles advising its customers about Bluetooth capability, and with the way this email was responded to. When you get the date and model I'm inquiring about wrong, it indicates to me that you're not even paying attention. So my first impression of Infiniti's customer service is an extremely poor one.
But Infiniti Consumer Affairs is just bizarrely incompetent and unhelpful. It's amazing to me that a company trying to be taken seriously as a luxury car company would provide such terrible service.