Is it Just My Dealer??

[Jarob]

I have had the 2010 EX about 3 weeks. It rained for the first time and there was a loud clicking coming from the passenger wiper. I looked at it, couldn"t figure it out. SO I took it to the dealer without and appointment as I saw the Express Service proudly advertised on the Infiniti website. They looked at it, couldn't figure it out and said we will have to replace the wiper. OK... Next he says "We will have to order one, come back in a week" I live about 30 miles from the dealer, so I am not happy, I called a week later and they told me its not in give us 3 days. Is this the experience that you get at your Infiniti dealer???

[EXceptional]

s*** happens... don't worry about it.

[jamesstock]

I haven't had experience w/ Infiniti service / parts yet (since I only have my EX35 for about 3 weeks so far). But I have had experience w/ Honda and Mercedes. Honda's the best so far in terms of parts availability and reliability (except my 02 Ody which is in its 3rd transmission! - 99-03 Honda Ody and Accord's transmission were built in the US while 04+ / 98- were built in Japan. My 98 Accord has had almost zero issues since 1997, the year I bought it.) I also owned an MB 02 E class which had given me tons of issues over the course of 6 years (mostly electrical) which I sold afterwards. But 90% of the time when I had issues w/ my Ody, the Honda dealer either had the parts in stock and performed the fix on the same day, or it took them 2 days to get the part and installed. MB took a little bit longer, I think most of the time it took the dealer 7-10 days to get the issue fixed (including parts that were on order). This is my first Infiniti (100% made in Japan BTW) and I hope it'll be as reliable (if not better) than my 98 Accord. I almost bought a Lexus despite all the recent Toyota / Lexus issues but I steered away and bought the Infiniti because of the features with respect to cost / price. But one thing I recommend is that most of the time when a dealer forgotten to order a part could be because the customer briefly spoke w/ someone about the 'problem' and that 'someone' forgot to order the part but never admit fault. If the service rep immediately entered into their computer about what part(s) is/are needed, I think you'll likely get the part(s) on time and not have to drive back and forth looking for it. Another thing is that shouldn't the dealership call you when they've received the part(s) instead of you going back physically to check on them? My MB and Honda dealership always called me when they've received a part(s).

[flashzoom]

if you feel that you are not happy with the way they have respond, and/or their services.
you can call the 800 corp #. they are very very helpful.
if the local deal is not providing top services as they should, corp will act on it accordingly.
and they will follow up with you and everything.
give it a try.

[SteveTheTech]

Depending on the time of day and newness of the guys you spoke with they might have forgotten with no ill intent.

I can picture the situation, and since you have a new car I bet your name is not in the system so even if they wanted to call you they might not have had your info. Maybe they did and failed completely I really do not know. What you should do is get set up with a service team, not the quick lube guys. Depending on how the dealer distributes new cars, mine uses the last digit of the new car stock number just so all's fair. Next time you go in there (after calling and speaking with someone (get their name) in parts) just to ensure your not wasting your time and patience. While your there speak with one of the service consultants, find out who will be handling your service needs, shake their hand and take a card.

[Timmbo]

Just remember, we are all human, sometimes mistakes can happen. They certainly can't always have every single part in stock, but sometimes a friendly reminder does speed up the process. Enjoy your new EX35!