audiogroove wrote:just to clarify, the story I heard was from a dealer of another brand of cars, not Nissans !! but you hear these horror stories and wonder how you
would ever know ? also, none of the cvt warranty posts on here that I saw mention whether or not you are supposed to get a new one.
Thanks again!!
f
Welcome, I'm sure there are some unscrupulous dealers out there that would do that kind of thing, but I'm willing to wager that it is by far an exception and not a standard business practice, particularly if you're talking about new car warranties/dealers. But as far as replacing a CVT transmission altogether, I would think that would more depend on the nature of the failure within the CVT and the type of warranty coverage offered.
I know there is an increasing amount of new cars being offered with CVT, but my feeling is if you're worried about the long term reliability of a CVT, and are planning to own your next car well beyond its warranty period, then perhaps it might be wise to consider a vehicle that does not have one. I don't trust their long term reliability yet, so I do not own or plan to own a CVT equipped vehicle a CVT equipped vehicle until I am satisfied they'll hold up.
A I am supposed to get a new transmission because there is no such thing as a rebuilt CVT,
If your CVT must be replaced, then whether you get a new or rebuilt replacement depends on how your warranty is written. The devil is in the details. It's up to you as the consumer to read it.
B what can I ask as proof or affirmation on paper that the part that went in my car is exactly what is covered by the warranty?
Again, you should check the details in your warranty. For example, if it read "replacement with genuine XXX parts" instead of "new OEM". That may be enough to protect them from slipping you a used part. as a used part could be considered a genuine part. (I hate lawyers) The warranties also may say they not required to give you any proof whatsoever from where they get the parts on a warranty claim. Keep in mind, many shops will routinelyavoid showing you their parts invoices for any repair so you won't learn by how much they mark up their parts prices. And since you are not normally charged In the case of a warranty repair, there's even less reason for them to share their parts source.
C who can I call that is not a dealer to get the official policy on whether or not the part is a new one.
I believe in the expression, "trust with verification". I do not use dealers for
anything except warranty work. I use an independent mechanic, who also happens to be a friend. So if I am not confident that a dealer correctly diagnosed or was supposed to properly repair/replace something for me under warranty (with new parts), I have someone I trust to double check them. But keep in mind, that type of double checking will typically cost you extra money. The thing is, if you do not trust your dealer or repair shop to be honest/ competent enough to perform warranty repairs (or any repair for that matter) correctly, which includes substituting used parts, then you should probably seek a different place to do your car business.
FWIW,My previous new car dealership problems were not so much with quality of warranty repairs or their sneaking used parts, but their inability (or perhaps unwillingness) to diagnose a warranty problem properly. No problems with any Nissan dealers and I've purchased 3 new ones from 2 different dealers. Worst for me happened with a dealer whose manufacturer's first letter began with "Ford." I won't identify the dealer but he's gone..
