Interior Innovations customer service issues

[Aaronjd1991]

Has anyone else had customer service issues with these guys? They seem super flakey, the guy never gets back to me, and when he does the answer is very vague and un-hepful, They took $265 out of my bank account for a carbon fiber double din bezel back in december, Still havent gotten a package or a tracking number, And when I ask about my order he doesnt even ask me my name or for an order number which in its self is super suspicious. Has anyone ever actually received what they ordered from these guys? I couldn't even get someone to answer the damn phone when I called wanting a full refund. I was supposed to have my stereo installed the first week of January. Interior innovations if you're seeing this post, I want my refund, I'm not interested in your product anymore, unless you can give me the carbon fiber double din for the price of your normal one considering that's probably what I'll have to order from another company anyway SINCE YOU'RE THE ONLY PLACE THAT OFFERS THE STUPID THING IN CARBON FIBER! I just want my money back so I can give another company like Zthirtytwo my business since clearly you don't value my business.

[NolimitZ32]

II is kind of flakey, I've ordered stuff from them that took much longer to receive than it should have and I had to email about it multiple times. The guy is not one to screw people over AFAIK but I agree the attention to customer service isn't there.

[Aaronjd1991]

Yea it was very unprofessional the way this was handled. I find it odd that immediately after I posted this on this forum that I get an email from him saying he issued a refund and apologizing. He clearly sells really nice stuff, I would have liked to have just gotten what I ordered but goddamn, I don't wanna wait so long. Especially with no assurance that my money was safe. It was a very unnerving experience. $265 is a lot of money for a small piece of carbon fiber. And for someone that works part time, Missing $265 with nothing to show for, for that long is a big deal. He's lost my desire to do any future business. There's no attempts what so ever at having any form of accountability or interest in the customer's satisfaction in the whole process. It's clearly just about money and no attempts at providing things in a timely manor, It's crystal clear that this is a company that has a " I'll get to it when I get to it " mentality.

[NolimitZ32]

As much as there is to be said for the state of customer service with II there is also something to be said for spending $265 luxury good that is in no way necessitated by the given situation. I understand where you are coming from but you also gotta understand that this is a niche market. A great example of just how niche this is: I ordered a set of Hella taillights from a very well know (worldwide) BMW performance and aftermarket shop about 5 months ago, these were marked on their website as back-ordered, to be available in 7 days or less. I got the lights 3 weeks ago, all correspondence was initiated by me, all players involved where not mom&pop or outtamygarage businesses but stuff happens. As the saying goes, if you want something done right, do it yourself. if you cant then pressure people politely, you always get more bees with honey. As for II specifically, they make a niche product to serve a very niche market, the quality of their stuff is second to none and they are a very trackable company involved with many enthusiast forums and events, it is again AFAIK a business run by 1 guy. Whether it is his #1 job or a side thing the main reason for it is to provide the enthusiasts with a great product which II does. This isn't a Walmart or seimens or shell oil type of company therefore the same service can't be expected from them. I don't want to seem like I'm tarzaning the interior innovations sack, I am just trying to put things in perspective. I'm sorry you had a bad experience, and yes II could do some things to improve service but at the end of the day it is what it is and I will gladly live with the pains of dealing with II for the sake of the quality of the products.

[DCaff300ZX]

I can agree from the standpoint of our market, many orders I've made in the past have had one thing or another go on, most notably a grille for my jspec bumper took about 6 months to deliver.
I feel your pain man, but honestly I've NEVER found that hooting and hollering at these guys helps one bit and actually often becomes part of the issue- I'd just chill and keep contacting them about the product or your refund, as most likely this will all get fixed in time (just not as little as you'd like) since they will not completely flake out and just take your money.