Intelligent Key Question

[Davealan]

Help! I received 2 keys with my car and one works as an Intelligent Key but the other does not. With the 2nd key I can use the unlock button for the doors and trunk but it will not lock the doors? I put in a new battery in case that makes a difference.

Wouldn't both keys operate in the same manner? When I try to start the car with the 2nd key it states no key found and I have to touch the key to the Starter button.

I am taking the car into the Broker tomorrow morning as they are replacing the bad backup camera so I will bring up this issue unless there is something I am missing.

Thanks all

[wideopn11]

To my knowledge yes; both keys should work exactly the same and be capable to each save unique settings. For example your seat position, steering wheel position and mirrors for you are saved on your key and your wife, girlfriend, significant other could save their own settings on the other key. As to why one key isn't functioning properly I don't know. Maybe a sync issue that needs to be reset? I would call the dealer and ask. I would say low battery makes them behave poorly but you said you changed it.

[DubXSY51]

Agreed, Both keys must be (factory) or professionally programmed by FCCID # of the key fob. The dealer or "broker" must do this for the fob and the car to recognize appropriate year of infiniti before they sync.
Otherwise crooks could just go buy any random infiniti key fob from the internet from 2006 -2017 & unlock and start any car or truck.
Expample: my 2008 infiniti m35 key FOB was identical in look to my 2013 G37 however the FCCID# dictates what year of car it will sync and start. Kind of like a serial # sequence.

My guess is that the dealer either confused which extra key fob went with your car and it is programmed for another year or car, or he just bought one and didn't pay to have it programed. Either way it will only do what it is doing until it is plugged in and programmed for your car, which is usually $150.00 at a dealer or locksmith. This is the procedure that is needed
https://www.youtube.com/watch?v=OjXzDJ8kNFY

[Davealan]

Thanks gents, I greatly appreciate your advice.