Infiniti of Coconut Creek Worst Dealer in the world.

[Kenrik]

At the time this happened my car was at 67k out of the 70k power-train warrantyI hate Infiniti.. I went to the dealer for an oil consumption test. First the dealer told me I was out of warranty.. so I pointed out that it has a 70k powertrain warrany.. "Oh yeah - I forgot about that" then they said they did not have a loaner.. so I made an appointment for a loaner. When I went in for my test they said they could not give me the loaner because I was under 21... I then showed them my ID that said I was 23.. they did not look happy. Then the head technician proceeded to tell me (without inspecting my engine) that it was PCV valve and that it was not covered under warranty, it would cost $1500 to replace the whole intake manifold.Plus! if I wanted the oil consumption test and it came out negative then I would have to pay for the test. They had already basically told me that it was the PCV valve so... Tuff luck..

This was all at Infiniti of Coconut Creek in South Florida..

THE WORST INFINITI DEALERSHIP IN THE WORLD.

[telcoman]

This was all at Infiniti of Coconut Creek in South Florida..

THE WORST INFINITI DEALERSHIP IN THE WORLD.

Don't forget to let Keith Olberman know. Maybe he'll give Bill O'Reilly a break for one night?

[Q45tech]

Have you not been making friends with the dealer by going in every 90 days for an oil change in the past. How much have you spent on mainteance for your car with dealer? When Nissan asks have you been good to car and are you a good customer what will the dealer answer?

Sounds like you haven't done your part in the equation for them to go to bat for you, so now you must go it alone with Nissan QUICKLY before your warranty runs out!

Remember dealers are independent business who only have 2 sources of income YOU and Nissan.

[Kenrik]

Have you not been making friends with the dealer by going in every 90 days for an oil change in the past. How much have you spent on mainteance for your car with dealer? When Nissan asks have you been good to car and are you a good customer what will the dealer answer?

Sounds like you haven't done your part in the equation for them to go to bat for you, so now you must go it alone with Nissan QUICKLY before your warranty runs out!

Remember dealers are independent business who only have 2 sources of income YOU and Nissan.

yeah they were not happy see that I did not do oil changes there... I do my own maintenance.

[Q45tech]

How can you legally prove to Nissan that you actually do the oil changes in the required period if you do them yourself?Video tape is not legal only a business who can be cross examined by the arbitrator in reviewing their written receipts.

The single important owner requirement in the warranty document and you chose to self violate and void your own warranty.No wonder they told you to get lost!

[abdoman]

That's a bunch of bull. A dealership makes money on warranty repairs. They are suppose to make warranty repairs and I'm sure if they refused Infiniti would not be very happy with them.

I suggest you write to Infiniti NA and let them know about your problem and your concerns that you are having with the dealership. It just sounds like they have a very poor service department.

It shouldn't and doesn't matter if you do your own maintenance at this point. They don't even know what the problem really is and it sounds like they don't even want to try to help you.

It even seems like they are treating you differently because your young.

[Jager]

also when you are at the dealer, be polite but firm, and get names of everyone that has told you anything. if the tech says oh its x not Y then get his name and get him to sign the estimate or service paper with that on it. then go call nissan america about it. nothing really helps a case like this when you dont have names, but names and signed papers do.

dont let up on nissan at all and even dont drive the car if its close to 70k until you get it tested, its worthless to you if you have to pay for a whole new engine at 71k.

[smockers83]

If you go to the dealership for your maintenance, not only will they easily consider warranty work for you, but you build that client-customer relationship with them. I've gone to Infiniti since they opened up here and now the tech manager dude is looking for a spoiler for me for at-cost, all on his own, didn't ask him to, he just said I'm going to find you a spoiler. And the car is due for its 12 month/15,000 mile service, he's going to do that at the 11,000-something-or-other-mile price, so $35 instead of $150+, and he's going to get it ready to be put in storage for me, mechanically-wise that is.

[Kenrik]

They get paid to do warranty repairs.

it's not like I was asking them to shell out the cash.

why am I going to pay $500+ Dollars to get my belts changed, fluids changed etc.. (that's what was quoted for my 45k service) when I can do it all myself with BETTER QUALITY parts and fluid for just over $100???

That's bull****.. Sorry.. I put Royal Purple, K&N Oil Filters ETC.. into my car AND I change my oil every 3k even though it's synthetic.

[Q45tech]

Dealerships Service departments don't make money on warranty since the hours are discounted to Nissan. They may make breakeven revenue that can be applied to overhead. Too many bodies to pay in the service chain.

The parts department makes profit on every part sold to service department. However keeping all that inventory costs serious interest. and ties up capital.

The only profitable parts of a dealership complex are Used Cars and Parts and Finance..............New cars breakeven at best [some make a few hundred after expenses thanks to INET pressures] and service may often lose a little money depending on the ratio of warranty vs customer pay.

New dealers are really in a bind until they get enough out of warrranty customers to repair..............takes 3-4 years in business at a location for Infiniti.

Important for a customer to understand the FINANCES of a company with which he does business.

Dealers will only do warranty work if it is approved by Nissan [Nissan agrees to pay] so up to you to persuade Nissan to pay dealer.

[Kendahl]

Technically, doing your own maintenance doesn't void the warranty. However, you may need receipts to show that you at least bought the supplies (e.g. oil and filter). I plan to have the dealer do all my maintenance for the duration of the warranty. That way, if there is ever a problem, neither Infiniti nor the dealer will have any excuses.

Warranty work is no gold mine for any dealer. They get reimbursed for the parts. However, reimbursement for labor is so stingy that it takes a very fast mechanic to break even and then only if everything goes smoothly.

PCV valves are ususally a simple repair. I wouldn't expect it to require replacing the intake manifold. Suggest you get a second opinion from another Infiniti or dealer. A Nissan dealer might work, too.

[kmech_7]

ok, saying that the dealership doesnt get paid for the labor is bull.. i know. i got into a huge fight with my dealership in Cali and the owner even told me that it doesnt matter if i pay out of pocket or they get the warrenty money, its all the same to them. they get paid after the fact. they add up the hours, labor and all. trust me. they get paid, alot.

[etschell]

i am sorry to hear that, i am also from the south florida area (miami). i was thinking of buying from CC but i went with South Motors Infiniti instead (no complaints and actually got a good deal on the ride).

[etschell]

That's a bunch of bull. A dealership makes money on warranty repairs. They are suppose to make warranty repairs and I'm sure if they refused Infiniti would not be very happy with them.

I suggest you write to Infiniti NA and let them know about your problem and your concerns that you are having with the dealership. It just sounds like they have a very poor service department.

It shouldn't and doesn't matter if you do your own maintenance at this point. They don't even know what the problem really is and it sounds like they don't even want to try to help you.

It even seems like they are treating you differently because your young.

yes i agree. i worked on a litigation case about warranty repairs, i know that the reseller would be pissed if the dealer was not servicing cars properly. IMO i did the dealer a service by taking a used car that no one else wanted off of their lot. if i were to be mistreated because i didn't do oil changes at the dealer i would laugh. isn't it a bit absurd to expect a customer to call the dealer up, make a service appointment, drive 11 miles out of my way, take off some time from work, and return a loaner for a ****ing oil change? i take my car in for the services that are suggested at the appropriate mileage. i sure as hell wouldn't expect my customers to always come in every 90 days for an oil change (some of us do have jobs).....

[Q45tech]

Read your Nissan warranty, the only thing you are required to do to maintain your part of warranty is to keep all liquids lubricants full at all times [add as needed] and change the oil every 180 days and provide some legal documented proof that this was done.Nissan could care less whether you use a dealer as long as you provide a written legal receipt [Letterheaded, dated, signed, oil type volume, etc]from someone in business [even Jiffy Lube] or Joe the corner mechanic store. Anyone who can be subpeoned to arbitration hearing to swear they did it.

Just because you have a store receipt for oil or a filter doesn't mean it was actually used on the car in question at the exact date in question.

Hundreds, thousands/tens of thousands of owners try to pull a scheme/scam every month/year in USA when they try to make up fakey oil change receipts. It is so very common that dealers just laugh.

Never buy a used car under warranty if they cannot document oil change receipts because Nissan will just laugh too.

One simple thing that owners must do and so many don't, luckily few engines [even abused ones] fail within warranty so it may not be important unless you are one of the unluckily ones who need the documentation.

The recent oil consumption problems on a few cars have brought this to light and I can't blame Nissan for clamping down on fraud and warranty abuse!

[telcoman]

Read your Nissan warranty, the only thing you are required to do to maintain your part of warranty is to keep all liquids lubricants full at all times [add as needed] and change the oil every 180 days and provide some legal documented proof that this was done.Nissan could care less whether you use a dealer as long as you provide a written legal receipt [Letterheaded, dated, signed, oil type volume, etc]from someone in business [even Jiffy Lube] or Joe the corner mechanic store. Anyone who can be subpeoned to arbitration hearing to swear they did it.

Just because you have a store receipt for oil or a filter doesn't mean it was actually used on the car in question at the exact date in question.

Hundreds, thousands/tens of thousands of owners try to pull a scheme/scam every month/year in USA when they try to make up fakey oil change receipts. It is so very common that dealers just laugh.

Never buy a used car under warranty if they cannot document oil change receipts because Nissan will just laugh too.

One simple thing that owners must do and so many don't, luckily few engines [even abused ones] fail within warranty so it may not be important unless you are one of the unluckily ones who need the documentation.

The recent oil consumption problems on a few cars have brought this to light and I can't blame Nissan for clamping down on fraud and warranty abuse!

"Just because you have a store receipt for oil or a filter doesn't mean it was actually used on the car in question at the exact date in question."

It is pretty easy to tell if oil was changed regularly just by inspecting the oil pan.

http://www.state.nj.us/lps/ca/ocp/autobro.pdf

Telcoman

[Foresite]

I agree. I bought my G37S there and got a good deal but when I took it back this past weekend for the first service they showed how truly pathetic they are. After about 30 minutes they told me they were done and my car was ready. I left an drove around for the rest of the day.

I went home to wash my beauty and for some reason decided to open the hood. THEY HAD LEFT THE OIL CAP OFF! The oil had come out all over the engine and the underside of the hood. I called the service guy and told him and he apologized and said "It happens sometimes."

Did I mention that the same service department forgot to put one of the lock lug nuts on one of my wheels or leave the lug nut key in the trunk when they delivered the car. When I noticed and took it back they had to replace all the locks. Had I had a flat the first week I would not have been able to change the wheel.

These are things that are visible to average person. Can you image if they did stuff like this when working of stuff you can't see -- like the brakes?

I need a recommendation on a good Infiniti dealer in South Florida to take my precious baby to for the next service. Any suggestions would be appreciated.