I'm so sick and tired of this company. Long post incoming...
Short version: I purchased a set of LED fog light bulbs that took a week to get to me and evidently the 30 day warranty 'ticker' started the moment I placed my order (WTF?) on Amazon. The moment they arrived and I tried to install them, I found an issue. 2-3 weeks later, the bulb with the so-called issue (which I was corrected on) dies. Asked for an RMA (which took a week to get) and by the time I got the bulbs to them they were no longer willing to issue a refund but instead did a repair. I have no interest in using these lights. Their customer service/policy is, IMO, asinine and I don't want anyone else to have issues with this company.
If you want these bulbs let me know, willing to let them go for cheap (like $50 - they are $85 new)...but know that there is some issues with them. Supposedly, according to the vendor, they work.
If you feel brave enough to use this company...you better hope your product is good enough to last years otherwise shipping, etc. will count against your warranty time and you will only have like 2 weeks to return it if issues arrive.
==============
Long version:
*Note: 30 day warranty is not listed, implied or implicitly/explicitly stated ANYWHERE on their Amazon product page (only their website).
- Purchased set of iJDMToy 40w LED fog light bulbs from Amazon on March 18th.
- Said lights were shipped on March 21st.
- Received said lights on March 26th.
- Tried to install said lights on March 28th and found the following:
- One bulb base spun no matter what I did (either direction, could not tighten it or loosen it any more)
- One bulb base did not spin no matter what I did
- Was given permission, on the evening of March 28th by Vicky from iJDMToy support to use whatever means (in my case RTV Silicon) to 'stabilize' the bulb so I could install it in the fog light and not have it twist out on me or just spin.
- Still on March 28th, was issued an $8.50 refund (10%) for my troubles after sending them a video file of the issue. It did take like a week to actually get that $8.50 though (April 6th).
- Fast forward to April 22nd (still within the 30 days of me receiving the bulbs - as the warranty should be), one of the bulbs dies (the one that the base was spinning on)
- That same day (April 22nd), I email them stating the bulb died and to issue me an RMA to return them (did not ask for it to be fixed).
- They acknowledged my RMA request on April 25th (3 days later - and I'm still within the 30 days of receipt, not their stupid moment-of-purchase rule)
- The RMA from them was finally issued on May 4th! Now we are past the 30 days (which, again, at the time I still knew nothing about as I figured there was a year warranty on these things)
- I shipped the lights out after that weekend on Monday (May 9th) because I don't have a lot of time and that Saturday was the only time I could get to take half the car apart (sarcasm) to get to the stupid fog light bulbs.
- Yesterday, May 19th, the bulbs showed up back on my door step with the power issue fixed but not the base issue (according to them, I have no intention of installing these in my car again). After much haggling with them, turns out the bulb that spins CAN be tightened following a certain set of instructions but the other bulb cannot be loosened and therefore cannot be aim...so regardless of the power issues, I'm still stuck with two different bulbs and depending on how you look at it (spinning vs non-spinning) one is still broken. Now they are telling me I can send them out again within 90 days of purchase to get the spinning issue fixed. Why wasn't that taken care of when they had them recently when they knew that was the FIRST issue before one up and died? UNBELIEVABLE. They still refuse to issue me a refund.
==============
I have filed complaints with Amazon and posted both seller and product reviews, the Better Business Bureau of Los Angeles (#487545) and might give my credit card company a call to see what can be done.
. Hindsight is 20/20...
