Oh, I almost forgot,
http://www.911jobforums.com go to the dispatch section. Lot of good people in there that have been in this way more than me.
You have to have a strong will, and be able to leave this stuff at work. It is hard, especially when your patient you are dealing with on the phone codes on you. Having to talk to wifes that woke up to find their husbands had passed away during the night. Speaking with mothers who small children had wondered off and dround in the lake.
Two that I still remember, was the poor store clerk that got shot five times. He held it together, and gave me all the information he had about the POS that shot him and robbed the store. He lived, thankfully.
Had a mother leave her two kids in the car while she ran into teh school to pick her third child up. The three year old set the car on fire playing with a liter. It made it out. The other didn't. The doors ended up getting locked. Mother severly burned trying to get to her baby. That was a bad day.
But there are good days. You can help alot of people. Help put the bad guys behind bars. help the fire department save someones home and belongings. Help the give cpr instructions to a family member so they can help a loved one.
Anyway, end ramble.