True to form my guitar, amp and case got all the way to Japan in a few days. I'll post up some pics when I get home, but it's pretty cool.
But wait, Oh Noes! My axe is chipped up! Some mouthbreathing, knuckle-dragging troglodyte chucked the box hard enough to crush and break the foam and cardboard of the box and put a nasty chip on the end.
Maybe Pete Townshend works at the post Office these days?
Actual Post Office footage
25 years I wait to get a chipped guitar? I'm sort of pissed. I'm not really heated for a couple of reasons. First, this is the lowest rank guitar this manufacturer makes and only set me back 2 bills. If it was a $1 k Dean zero I would be be ready to chop off somebody's fingers with tin snips. Second, it's the post office for crying out loud. I surprised the neck isn't snapped off. Third, eventually everything gets dinged up. I'm a huge clutz and it would have received a blemish in short order now that I have it.
Step 1, email guitar maker to enquire about touch up paint... Pending.
Step 2, see what Amazon can do about this. Oh look, I can chat.
Now. Even with the damage I have already become attached to this guitar. It's cool as hell. I don't want to return it. I'm just looking for a "sorry bout that" token.
Me: My guitar was damaged possibly in transport.12:04:32 PM
Amit: Hello, my name is Amit. I will be happy to help you. 12:04:49 PM
Amit: I am so sorry to know that Michael.12:04:58 PM
Amit: Please allow me a quick moment while I pull up the account. 12:05:02 PM
Amit: B.C. Rich WGWH Electric Guitar, White will be it, am I correct?12:06:54 PM
Me: yes12:07:15 PM
Amit: Do you want a free replacement?12:07:49 PM
Me: Actually no. Even with the chips it's really cool and I already have formed an attachment to it. Can you give me a "sorry the post office hires idiots" coupon or something? Lord knows there is a bunch of stuff in my cart I could apply it to. Maybe a book to teach me how to play this thing.12:09:42 PM
Amit: I will issue a promotion of $10.00 for it.12:11:04 PM
Me: That seems fair. Thank you. =)12:11:39 PM
Amit: Sure.12:12:04 PM
Amit: I will do that for you.12:12:12 PM
Amit: I will send an email about it.12:12:28 PM
Amit: Is there anything else I can help you with? 12:12:31 PM
Me: No, I'm happy. Thank you. Have a good one.
That is how to take care of a customer.
