Post by
Hijacker »
https://forums.nicoclub.com/hijacker-u9394.html
Wed Aug 04, 2004 4:04 pm
sprint customer service sucks balls. i was with spring a while ago, and when i signed up, i signed up with a $30 plan. A few months later, I noticed my bill jumped $5 and my plan had been changed to a $35 plan. I call up Sprint, and after a 15 minute wait, I'm informed I will have a $3 service charge added to my statement because I called customer service. I b1tch and moan, get the service charge cancelled, and found out apparently my service plan had been taken out of rotation months before I started my plan. The remedy of the situation, a simple message stating what had happened would have been nice.
When I cancelled my plan, I did it after I had been with them for a year and a half. I had originally agreed to a one year plan, and when I called to cancel and switch to US Cellular, I was never informed that I was breaching my contract with them. Apparently after my one year binding contract had ended, my continuation of using Sprint was apparently another one year binding contract. I was promptly charged with a $150 cancellation fee. And not only was I hit with one, but they double charged me this fee.
The saving grace of cancelling sprint was that I was able to waive both charges by allowing my plan to ride out the last few months till my second year was up.