Holman Infiniti of Maple Shade

[Haitian_King]

I took my Q there today and I was disappointed to say the least. I couldn't get a service history. The man behind the desk said that he couldn't go any farther than 10 years. He asked me what dealership it came from, and I told him that it was originally purchased in NY and that I'm the second owner (excluding the time it spent at the dealership where I acquired it.).

Is there any way to retrieve this information or is it safe to assume that the P.O. was a complete jackeen and didn't have the car serviced at the dealership? I wouldn't know which dealership in NY to start at.

I'm waiting on a phone call from Keith Van Meter so I can schedule a complete top to bottom inspection and diagnostic. I want to take all of the detected problems and compile them into a "To-do list" so I know exactly where I am with this car. I'm tired of playing the guessing game with the FSM and the search feature.

I passed someone on the Turnpike last night and after decelerating I smelled ATF. The windows were all rolled up, so it wasn't some sort of fluke smell, you know? I checked for leaks after I parked in the driveway, but the driveway was wet and it was dark. Ran some errands today and I checked for leaks in the parking lot. I popped the hood and checked my level. It was fine, the ATF was a beautiful pink. Smelled fine. When I walk past the car after it's been turned off, I catch a whiff of ATF around the middle of the car. I guess right around the pillar area.

Transmission diagnostic checks out fine, and I've been studying the AT section of the FSM. I'm at a loss right now. Hopefully Keith can help me. I don't care what it costs, I'll gladly pay for the diagnosis and trouble list. (Though I'd rather not spend more than $500 for a detailed summary of the car.)

Gah. Anyone with any experience with a problem like this, please let me know. Something. Anything.

[96Qowner]

You can call Infiniti Consumer Affairs at 800-662-6200 with your VIN and they will read you their repair history from their dealer database.

[Haitian_King]

Thank you for your prompt response. Is this 24/7? Will I be able to get a hard copy of this for my own records? I'm at work and I'd hate to have to run out to the car to get my VIN. I hope they're open tomorrow.

[AlabamaDan]

You can call Infiniti Consumer Affairs at 800-662-6200 with your VIN and they will read you their repair history from their dealer database.

I've been looking for that number. I'm with Haitian in that I'd like to have a hard copy. My local dealership says they can't pull it.

[96Qowner]

Infiniti will only read it over the phone to you. I asked when I called a few years ago, but it wouldn't hurt to ask again.

Dunno about 24/7.

[Haitian_King]

Same here Dan.

The guy took one look at my registration and assumed that my car was an old junker. I was slightly offended.

I really hope that ICA can fax me my history. Sloppily handwritten notes wouldn't look good in my collection of service history.

[Americain]

Wow. My Infiniti dealer made me a copy without asking. He just brought it up on his computer and printed me all eight pages.

[Haitian_King]

Lucky. My dealer ship was just full of G35's. I think they're biased. Without the Q, Infiniti wouldn't be the iconic marque it is today.

[maxnix]

Is this 24/7? Will I be able to get a hard copy of this for my own records?

Only the dealers can retrieve the hard copy, and any of them can do it.

There are some previous threads about dealing with service writers and technicians via human engineering and appropriate rewards.
Modified by maxnix at 9:01 AM 11/23/2007

[elwesso]

The indiciation I got was that the service history after 10 years of inactivity is archived, and is no longer part of the national database... If you can call the dealer it was serviced at I bet they can pull the records for you.

of course, you can eliminate the middle man and call infiniti, write it out for yourself and be done.

[maxnix]

The indiciation I got was that the service history after 10 years of inactivity is archived, and is no longer part of the national database... If you can call the dealer it was serviced at I bet they can pull the records for you.

of course, you can eliminate the middle man and call infiniti, write it out for yourself and be done.

Dealers can get archived information from Infiniti. I beleieve the information is archived after 5-8 years or so.

[Haitian_King]

I don't know the dealership it was serviced at, or if it was even dealer serviced by the P.O. I'm going to call ICA, are they open on the weekends?

This guy said he couldn't get any archives. But it has been 15 years as well. I hope ICA can help me out.

[AlabamaDan]

AH HA!!!! My local stealership wouldn't do anything. Said that it was archived and didn't know the number. I really really really dislike them.

Found the original dealer and they're faxing it right over!!!

WHOO HOO!!!

[Haitian_King]

Good Job Dan!

I might try the Infiniti of Willow Grove by my school. Maybe they'll be more helpful.

[AlabamaDan]

Got the maintenance history on my Q today. Interesting Reading.

Seems it had a lot of trouble with the MAF. Interestingly they never replaced it. They just kept messing with the connections. This was in 1995 and 1996 when it was practically new. Guess they finally got it fixed.

I did find out one of the last things they did was a BG Transmission Flush at 103,000 miles. That's really good to know because if it had never been done I wasn't going to do it. Now I know it had one 66,000 miles ago. I guess it's due for another.

That same last visit it looks like the tech noted alot of things it needed like upper links, valve cover gaskets, steering rack boots, etc... I bought it a couple of months later I think. Funny T3 told me all those same things when I brought it in prepurchase and the owner acted surprised. (I used that T3 inspection as a negotiating tool by the way and dropped the price $2000. Well worth the money for the inspection.) Now, I'm fixing all that stuff.

I foudn the Drive Shaft was out of balance and replaced at 66k along with the fuel pump assembly. Fuel pump assembly yeah! I wonder if that's the pump and control unit.

History starts at 12 miles in 1993. I'm the 3rd owner and I can tell the 1st owner took it in regularly, the 2nd owner (son of 1st) took it in only a few times when there was problems mostly and I'm 100% DIY.

Hasn't been to a dealer since 2002.

Interesting read.

[Haitian_King]

Good for you!

I can't wait until I get my history.

[goody90q45]

Got the maintenance history on my Q today. Interesting Reading.

How did you go about getting the service history?

[AlabamaDan]

I had a decent idea of the last dealership that the car was at. I knew it was sold in Atlanta. I then politely called them and asked. My local dealership said they couldn't pull it.

Now....you could call the 800 # find out the last place it was serviced, then call them.

[Haitian_King]

Thanks.

It'd be just my luck that the car was never serviced at a dealer.