Post by
TDot »
https://forums.nicoclub.com/tdot-u191641.html
Mon Aug 11, 2014 6:46 pm
Un-freaking-believable!!! It was a pebble between the backing plate and rotor!!! Two and a half weeks, three trips to infiniti's "competent and certified technicians", $300 spent on things the dealer said would fix the issue, at least six hours spent by me replacing and swapping things the dealer said needed to be done....and all to find out it was a damn pebble.
I walked back in today and told them I did everything you said would solve the problem and the issue is still there. The first thing they said,
(Paraphrasing)
Them: "well you still have the aftermarket drilled roters on"
Me: "what does that have to do with it? It is the EXACT same sound and tone from the EXACT same wheel. If it was the rotors, brakes, shims, the sound would have changed somewhat, dissipated, left, or at least appeared on the other side as well since the exact same parts are over there."
Them: "No, not necessarily, in any case we need to eliminate them because they are aftermarket."
Me: "so if I swap the left and right rear roters and the sound stays in the same place, what will you tell me then?"
Them: stuck
Me: "as a matter of fact, my boy has the same car with the factory roters, I'm going to go and put on his rear roter and come back with the clicking, what will you say then?"
Them: "well then we'll have to look further."
Me: "ok, what is further, what else is there to do"
Them: stuck
Me: I'm not moving, I'm just looking at them.
Them: "ok, let's get it on the lift."
I follow them to the garage to work on it with them. On the way I tell the head tech that when I originally brought it in, I told them it was the front right, and a associate told me today he hears it coming from the front right while standing outside. We proceeded to go through everything with the rear wheel, NOTHING. The car is in the air, wheels spinning, nothing. I walk to the front wheel, nothing. I reminded him, "I told you guys that there is going to be no noise unless there is force applied and the wheel is angled left." Finally he decides to go for a road test with me.
Me: "the sound is coming from the front."....like I originally said.
Them: "yeah, I hear I too. It's probably road debris in the plate." Back to shop.
Lift the car up, one quick look with a flashlight, literally less than two minutes and BOOM, there it is.
What makes me angry is everything I stated in the first paragraph. If they actually took a second to look instead of blaming it on everything they see that is not oem this could have been fixed in 20 min on the first trip. The sad thing is the second time I was there, one of their junior mechanics rode with me and said it sounded like a pebble in the backing plate....he just thought it was in the back. I have to find a good mechanic in NY to go to for none warranty covered things who will actually take the time to diagnose things. Missing something is one thing, but blaming something that you can't prove because you can't find the actual cause is something else all together. Smh.
Well, at least he found it, and for that I'm grateful. Just disappointed in the process to find what it was.
Ps...the first time I brought it there, they didn't even take off the wheel. The second time I brought it there, they didn't even drive it to test the "fix"(the axel lubing). Smh.