I just found out that Infiniti has decided to stop providing Navigation Map updates (through Navigation.com) for vehicles with Hard Drive Based navigation systems. These models include:
G sedan 2007-2009, G coupe 2008-2009, G convertible 2009
The latest update available is version 8.8 which was released in early 2015. Both Navigation.com and Infiniti support were unable to explain why no more updates are available. So I asked my dealer’s Service Manager to contact Infiniti’s corporate office in Canada. The reply was that there is some technical problem preventing updates and Infiniti does not want to spend any time or money to fix it – turning its back on its customers.
This decision was kept secret and never announced, even to their dealers. Perhaps Infiniti thought it could contain any backlash by being quiet.
This decision is especially frustrating for Vancouver area car owners as we have had several major Highway improvements (Hwy17, South Fraser Perimeter Rd and Port Mann Bridge approaches) that do NOT appear on the current map. Essentially, infiniti has made our NAV systems quite useless and have devalued our trade-in value. Considering that owners had to pay considerable money for the NAV TECH package, I think this is unfair. In my opinion, Infiniti either needs to reverse their decision or pay compensation for the damage they have caused. Considering recent events of untrustworthy and unethical vehicle manufactures (Volkswagen), I would think Infiniti would do more to keep loyal customers instead of turning them off.
I have written to the head of Infiniti Canada to try and get a better response. His address is:
Infiniti, a division of Nissan Canada Inc.
5290 Orbitor Drive
Attention: Stephen Lester, Managing Director Infiniti Canada
If you are in the same boat, I suggest you complain to your dealer and write/call Infiniti Head Office-Canada or USA. Maybe if enough customers complain Infiniti will reconsider.