HELP-INFINITI stops Navigation MAP updates-some models

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rocky99
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HELP-INFINITI stops Navigation MAP updates-some models

Postby rocky99 » Tue Jun 21, 2016 1:33 pm

I just found out that Infiniti has decided to stop providing Navigation Map updates (through Navigation.com) for vehicles with Hard Drive Based navigation systems. These models include:
G sedan 2007-2009, G coupe 2008-2009, G convertible 2009
M 2008-2010
QX56 2008-2010
EX 2008-2009
FX 2009
The latest update available is version 8.8 which was released in early 2015. Both Navigation.com and Infiniti support were unable to explain why no more updates are available. So I asked my dealer’s Service Manager to contact Infiniti’s corporate office in Canada. The reply was that there is some technical problem preventing updates and Infiniti does not want to spend any time or money to fix it – turning its back on its customers.
This decision was kept secret and never announced, even to their dealers. Perhaps Infiniti thought it could contain any backlash by being quiet.
This decision is especially frustrating for Vancouver area car owners as we have had several major Highway improvements (Hwy17, South Fraser Perimeter Rd and Port Mann Bridge approaches) that do NOT appear on the current map. Essentially, infiniti has made our NAV systems quite useless and have devalued our trade-in value. Considering that owners had to pay considerable money for the NAV TECH package, I think this is unfair. In my opinion, Infiniti either needs to reverse their decision or pay compensation for the damage they have caused. Considering recent events of untrustworthy and unethical vehicle manufactures (Volkswagen), I would think Infiniti would do more to keep loyal customers instead of turning them off.
I have written to the head of Infiniti Canada to try and get a better response. His address is:
Infiniti, a division of Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, ON
L4W 4Z5
Attention: Stephen Lester, Managing Director Infiniti Canada

If you are in the same boat, I suggest you complain to your dealer and write/call Infiniti Head Office-Canada or USA. Maybe if enough customers complain Infiniti will reconsider.


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telcoman
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Re: HELP-INFINITI stops Navigation MAP updates-some models

Postby telcoman » Wed Jun 22, 2016 12:27 pm

^^^^
I doubt it

They would rather you purchase a new vehicle

Telcoman

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audtatious
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Re: HELP-INFINITI stops Navigation MAP updates-some models

Postby audtatious » Sun Jun 26, 2016 7:44 am

I wonder if this was, indeed, Infiniti or if Navigation.com decided it was not worth it to them financially to keep updating older map systems?

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Rogue One
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Re: HELP-INFINITI stops Navigation MAP updates-some models

Postby Rogue One » Sun Jun 26, 2016 1:35 pm

The average life expectancy of a car was 8 years or 150,000 miles up until a few years back. Now due to improved design and technology, the life expectancy of a car is 200,000 miles or 10 years. The vehicles you listed fall within the 8 to 10 year range. Given those facts, and that it's outdated 10 year old technology, there's no logical, let alone financial reason to keep churning out updates.

BTW, having an outdated map in your NAV system has ZERO impact on your vehicle's trade-in value.

M37xfan
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Re: HELP-INFINITI stops Navigation MAP updates-some models

Postby M37xfan » Tue Aug 09, 2016 9:54 am

I would contact HERE North America. They are the actual company that provides the updates for Infiniti


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