HELP!!! Display screen will not turn off

[08M45NC]

When I shut my car off my display screen for NAV, radio, etc. stays on. When I restart my car I get this message: Configuration failed because CONSULT is connected, please disconnect CONSULT. What is this?? Does anyone know how to fix this.


I have a 2008 infinti M45

[Ilya]

Welcome to the forum.

CONSULT is the diagnostic tool that dealers and shops plug in to your car to find issues...weird that the A/V unit thinks it's connected...or did the dealer leave it plugged in? lol.

[08M45NC]

No it hasn't been to the deal in while, since the last oil change...so 3k miles ago. This just happen out no where

[Ilya]

Search this forum on how to enter diagnostic mode...may be able to find something in there to test the system.

[BlackCat81]

Hooking up consult will always give you a system test and black screen on the display. That's a weird issue you're having, I've never seen it. Try disconnecting the battery for about 15 minutes to do a forced system reset and see what happens. Kind of sounds like the BCM isn't going to sleep when the ignition is shut off.

[szh]

Also check to see that you do not have something connected to your OBD-II port ... (or that the connector does not have shorted wires in some way).

Maybe your significant other stuck in a tracking device into that port!

Z

[Blakkzm45]

Did you ever find a fix to this issue im havin the same problem