Hi folks,
I'm new to the board, and maybe I should post this as a new topic -- but, I'm having the same sort of problem as KimberKenobi. I have a 2009 Versa , 1.6, that has 70,000 kilometres (Canada), the 5 year warranty expired on March 27th. In early April, out of the blue, after a 200 kilometre drive from Ottawa to Montreal, coming off the the highway into a traffic slowdown, the car would not shift out of 1st gear. I managed to drive slowly to my mother-in-law's, park the car, turn it off, started it again and then was able to drive normally. I came back home without any problems and later in the week I made an appointment to get my snow tires off with Nissan dealer (where I bought the car and have had it regularly serviced), and the problem occurred again on the way to the dealership. I felt 'lucky' that I'd be able to deliver a vehicle with a verifiable problem -- I staggered in with my flashers on, but they turned the car off before taking it out and couldn't reproduce the problem -- they did get a code from the diagnostic computer (P0720), but told me it 'cleared' and there were no other abnormal readings. I took the car home, but a few weeks later it happened again on a short trip, leaving me stuck in traffic unable to move more than 25 kmh. The next day it worked fine and I took it back to the dealership where they've now had it for three days, driven it for 160 kms, and cannot reproduce the conditions. They want me to pick up the car and tomorrow (Thursday) and tell me there's nothing they can do as long as they can't reproduce the problem! The sales rep called me and suggested that a trade in on a new car might be a solution -- I couldn't believe it! I explained that the car is now completely unreliable and even dangerous -- I mean, I'm concerned about taking my grandchildren on highway trips for fear of a problem on a highway ramp etc. Or, what if it drops into first when I'm driving on the highway? I've asked the dealership for a formal letter documenting the situation, but they have not yet agreed to provide one due to 'legal concerns' !! They have said they will treat the problem under the warranty however. The problem is, getting the car back doesn't solve the problem -- and having the problem occur again with me in the car, as it surely will, doesn't seem to mean much to the dealership. I guess someone has to have a serious accident, and have a letter, before this problem is figured out.
The dealership has provided good service to date, and I've been very happy with the car up until now -- but this is a very serious problem and I don't see any easy solutions -- does anybody have any suggestion for how I should proceed?
Thanks,
TMH
HELP! Car won't shift out of 1st gear
Re: CVT Transmission Issues
Follow up to previous note --
My post (above) needs to be moved to another thread -- after looking into my own documentation, it turns out that I do not have the CVT transmission, but just the ordinary 4-speed automatic (and the engine is a 1.8 litre...)
Sorry for the red-herring,
T.
My post (above) needs to be moved to another thread -- after looking into my own documentation, it turns out that I do not have the CVT transmission, but just the ordinary 4-speed automatic (and the engine is a 1.8 litre...)
Sorry for the red-herring,
T.
Last edited by Rogue One on Thu May 08, 2014 12:29 pm, edited 1 time in total.
Reason: Moved to new forum thread
Reason: Moved to new forum thread
Re: HELP! Car won't shift out of 1st gear
Update:
I've retrieved the car from the dealership. Nothing's been done to it, but the service manager has sent all of the various diagnostic readings (which seem to him to be normal) to be reviewed by Nissan corporate with the hopes something will come up (i.e., some other occurrences of this complaint are in their database etc.). He assured me that this process of analysis would take no longer than a week. If something turned up then they'd fix it, even if it meant replacing the whole transmission. They have agreed to treat the problem under the warranty, which coincidentally just expired at the end of March (5 year). Meanwhile, the car (of course) made it home without a hiccup -- and the question is when it will do it again...because it will...
T.
I've retrieved the car from the dealership. Nothing's been done to it, but the service manager has sent all of the various diagnostic readings (which seem to him to be normal) to be reviewed by Nissan corporate with the hopes something will come up (i.e., some other occurrences of this complaint are in their database etc.). He assured me that this process of analysis would take no longer than a week. If something turned up then they'd fix it, even if it meant replacing the whole transmission. They have agreed to treat the problem under the warranty, which coincidentally just expired at the end of March (5 year). Meanwhile, the car (of course) made it home without a hiccup -- and the question is when it will do it again...because it will...
T.
Re: HELP! Car won't shift out of 1st gear
Update,
The problem occurred again, thankfully a block away from getting onto the highway upramp...
I brought the car home, called the dealership, and let them know I was bringing the car in (if I could). It's as good as useless at home. I asked if they could provide me a loaner while they figured out what to do, and they agreed to do so.
T.
The problem occurred again, thankfully a block away from getting onto the highway upramp...
I brought the car home, called the dealership, and let them know I was bringing the car in (if I could). It's as good as useless at home. I asked if they could provide me a loaner while they figured out what to do, and they agreed to do so.
T.
Re: HELP! Car won't shift out of 1st gear
Update:
Well, the dealership called me today (Wednesday -- three days later) and told me they were going to replace the transmission under the warranty. I asked them if they had discovered what was wrong, and they said Nissan HQ (I assume) knew about the problem (still unidentified to me) and agreed (I guess) to extend the warranty a few months to cover the replacement. They further noted that they had been unable to reproduce the conditions in spite of having tried it out, multiple times, every day since I'd last brought it in--but they believed what I was reporting was a 'real' condition.
At any rate, if I get any more detailed information, I'll post it up here -- otherwise, I guess the problem's fixed...
T.
Well, the dealership called me today (Wednesday -- three days later) and told me they were going to replace the transmission under the warranty. I asked them if they had discovered what was wrong, and they said Nissan HQ (I assume) knew about the problem (still unidentified to me) and agreed (I guess) to extend the warranty a few months to cover the replacement. They further noted that they had been unable to reproduce the conditions in spite of having tried it out, multiple times, every day since I'd last brought it in--but they believed what I was reporting was a 'real' condition.
At any rate, if I get any more detailed information, I'll post it up here -- otherwise, I guess the problem's fixed...
T.