Post by
dalap83 »
https://forums.nicoclub.com/dalap83-u124865.html
Fri Jan 29, 2016 3:47 pm
My letter:
This coming Monday will mark 3 weeks that you have had my car in your service shop, during this, the 6th time, you have unsuccessfully tried to fix my car’s potentially dangerous and deadly brake malfunction described below.
This week marked the one-year anniversary of the date that I traded in my Infiniti M-45x and proudly purchased this approximately $75,000 2015 5.6L Infiniti Q70. I was proud to be a loyal customer and purchase my third Infiniti vehicle. Now, you have had the car in your service shop over 10% of the time I have owned it. I am enraged.
I advised you that the malfunction occurs after 90-120 minutes of driving in traffic. Your service advisor told me this week that you have put 400 miles on the car during this visit alone. I am skeptical that this was all done during 90-120 minute drives in traffic. Anything less than that time is useless, and a waste of my property given how I have related to you my experience with this malfunction. My car is not to be used as your employees’ fancy shuttle. I demand that you maintain a daily written log setting forth the driver, the time and distance that the car is driven, and the results of the attempt to diagnose the malfunction/defect. I will check with you regularly, and expect that the log will be sent to me from time to time upon demand. Anything short of driving 90-120 minutes in traffic will not help to diagnose and fix the problem, given that that is the only trigger I have experienced each of the many times the malfunction has occurred. I will consider any use of my car other than to diagnose and fix this problem to be a violation of my permission to drive the car for this purpose.
Mr. Mauro, I am shocked that you, as the owner of Gregory Infiniti, have not had the courtesy and professionalism to call me and explain to me what you intend to do about this egregious situation and how you will use your relationship with the manufacturer to address this potentially dangerous and deadly situation resulting from their defective flagship product.
I am done being your victim. This day marks the day that I will begin to use my talents and resources to make my nightmare your worst nightmare.