hail damaged new car

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olddude
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Hi guys and gals. My wife just bought a 2017 Nissan Altima because her old one was flirting with 314,000 miles and figured it was just time to get something new. She shopped around and looked at several cars then one day one of the dealers called her about a car they had just got in that she might be interested in. She went in after she got off work and by 9:30 PM she drove off with her brand new car she had been wanting.

I didn't see the car that night but the next night when I got home it was sitting in the garage and when I first saw it I said MAN!! that's a nice looking car. As I walked by the light was hitting to top just right and I noticed a bunch of dents all over the top, the hood and the trunk. I counted 30 small dents before I stopped counting and went in and asked my wife what kind of deal did she get on that hail damaged car. She said she didn't buy a hail damaged car then I had to tell her, yes....yes you did. We both were pretty upset about this especially since the dealer made no mention of it during his selling job.

We are in Va and I was looking at consumer protection laws and didn't find much information on what you can do about something like this. There is plenty of information about dealer protection from the car manufacturers but not much about protection of buyers from the dealers. When she contacted them about it they he hawed around and tried to say it happened after she took it home. The only problem with that is we haven't had any storms around here for a couple weeks and all she did was drive it home and park it in the garage. Then they told her to bring it in for them to look at it which she did and they want to fix the damage. I really don't like the idea of having to get a repair like this done on a brand new car. Another thing how many miles are usually on a new car at a dealership? This one had 151 miles on it and that seems like a few too many for a brand new car to have.

Does this sort of thing happen often or is this just our luck? Also what should we do when dealing with a dealer like this with this sort of problem. It's bad enough to take the new car hit as soon as you drive away with it but to take another hit from buying a damaged car to begin with is a little hard to swallow.

Ok, rant over......now putting on my flame retardant suit. :)


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szh
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Unreal! I would be incensed in your shoes.

I'd suggest contacting a lawyer to see if he/she can do something.

Z

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darylzero
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Would the work to fix it show up on a car fax report? If it does then the dealership better give you the money you lose because of it.

Diminished Value

olddude
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No nothing on carfax. We didn't sign a disclosure form either. They claim they didn't know it was like that which is hard for me to believe.

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Bubba1
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You don't need to worry about flaming from us. Sounds like that dealer might have taken advantage of an evening delivery to sneak the hail damage by your wife. Not all car dealers are that unscrupulous. Though I'm afraid there are a few baddies out there that might try. This could very well be one of them but I don't know for sure. I do agree with szh, I think your best move right now is gather up all the paperwork she signed and consult a lawyer. A lawyer is in a far better position to advise you on the next steps than non-lawyers like us. Good luck!

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PapaSmurf2k3
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Yeah that's rough.
151 miles isn't SO bad for a new car... figure a test drive or 2 under their belt, etc... but then you'd think they'd be aware of the hail damage if its been around long enough for a few test drives.

If you want, you can try and PM me the VIN, and I can try to see when and where it was built, if they had any hail around that time, etc.
Post some pictures if you could as well. Nissan corporate may be interested in this case. Try calling 1-800-Nissan-1

olddude
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Well I have an update. We had to go all the way to the top of the chain of command at the dealership and after a little arm twisting they came around and decided to give her a new car. We had to mention lawyer :ohno: and shortly after that and reviewing the details of the sale they came around. They had 5 cars on the lot that was the same color but every one of them had hail damage also. The only car they had that didn't have damage was a white one but she liked the color she had and turned the white car down. They are supposed to be getting one from one of their sister companies and it's supposed to be here Monday or Tuesday of next week. we'll see how it goes and I'll post back later once I find out more.

And, Bubba1; I think you just about nailed it with the late night sale thingy. It's hard for me to believe they had those cars on the lot and didn't know about it. The sad thing is if I had not passed by the car in just the right light when I did they would have gotten away with it.

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PapaSmurf2k3
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Glad it worked out. 150 miles is a little on the high side for a new car anyway.

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darylzero
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olddude wrote:
Thu Sep 21, 2017 7:17 am
They had 5 cars on the lot that was the same color but every one of them had hail damage also. The only car they had that didn't have damage was a white one but she liked the color she had and turned the white car down.
Those Mother F'ers! I would be livid!

You should still tell Nissan corp. about this. They sell your wife a car and don't mention the hail damage, when there are 5 other f'ing cars with hail damage!!

You can tell us what dealership this was.

I'm very happy it all worked out for you though. hopefully there is another Nissan dealer close to you that you can take the car to for any warranty repairs, because I would not trust them at all.

olddude
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Another update:

Went buy yesterday to pick up new car and it was not ready. This was after they called Sunday reminding us of our appointment to pick up car Monday. We'll see what happens today. :frown:

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PapaSmurf2k3
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Not ready? Like... they didn't fill it with gas for you yet?

amc49
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It ain't over till it's over...........until you got the new car in your possession it all still may blow up...........BTDT.

'Not all car dealers are that unscrupulous.'

The mistake is in thinking the ratio of good ones is much higher than it really is.

Look at the number of people who cannot act civilized any longer, look at your fellow co-workers, look at even the police, and it becomes very clear the world we are now in is NOT the one of even 20 years ago. I personally look at EVERY dealer as being a crook now and my last experience with one of the most notable ones here in the D/FW area a couple months ago bore all of that out. They were trying to bury an $8K down payment into figures that had me paying $32K+ for a $26K car. When the math of monthly payments never came down, and with more complaint by me even went HIGHER, I called them out and the front showroom row I gave them will make them remember me for a long long time.

I know of ONE Nissan dealership here that I would refer to as fair and I should have gone to them first, but they displayed realworld prices and I fell for the dealer that claimed he could undercut that by thousands, of course, it was all a lie just to get you there to hopefully get a deal signed before you figured out how they took you to the cleaners.

If one goes to a dealer expecting it to be a pleasant process.............well one can do that but I'd bet looking at the final contracts that type person gets taken far more than not. I've seen way too many of them and didn't have the heart to burst that new car bubble. Myself, I view buying a new car as a military exercise that takes no prisoners just like they do and doing so doesn't help my stomach at all but I've gotten exceptional car deals doing so.

olddude
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Well.... It's all done. Last night my wife went in and in a little more than an hour she drove out of the dealership with a brand new car that only had 5 miles on it. Oh, and no scratches or dents anywhere to boot.

I don't know for sure if they knew that that car and the other cars on the lot had hail damage and they were just trying to pull a fast one and take advantage of this particular situation. :gotme But what bothers me is if in fact they did they would have gotten away with it if it had not been for me walking in at just the right time when the light was just right and that one little dent shined like a full moon on a clear night. Then looking closer to find them all over the car.

Then, it would be good too if then didn't really know about it and this was just a case of Murphy's law and this got brought to light before they had to go through this sort of thing with other unsuspecting buyers because this had to be an expensive ordeal for them to have to go through. They didn't even charge her for the millage she had put on the car since she first drove it off the lot which was a little over 600 miles. That tells me they knew they had screwed up and the numbers this time didn't play out in their favor so they just decided to put this one behind them as quietly and as fast as possible.

In the end they did the right thing and possibly even doing a little more with not back charging her for the millage she had put on the car, and for that I'm thankful. Hopefully somebody else out there will read this and be in the back of their minds when the head out to do some new car shopping. It's sad that everything you do now has to be done along with the watchful eye of some slick law dog and that don't mean you still ain't going to get screwed before it's over. :crazy:

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centralcoaster33
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I agree with darylzero that this really needs to be reported to Nissan Corporate. Sweeping this story under the 'everybody is okay now' rug seems like a disservice to future customers and even employees at that dealership and possibly beyond. I hope you can report to Nissan and figure it could be as easy and cutting and pasting what you wrote here into a letter to them.

I'm glad you have the new car in the color and trim you wanted. That is happy news!

olddude
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I guess you are right but from what I have read while looking for answers to our problem is that Nissan Corp. may be part of the problem. A lot of times these cars come to the dealership damaged and from what I read Nissan expects the dealership to accept them as is.Then by the time it's over and Nissan decides to take them back the dealership has paid several months floor plan interest. Nissan is hoping there will be a thunder storm at the dealership about the same time and the dealership will just call their insurance company letting them off the hook. There are all kinds of laws on the books but law makers always leave some kind of loop hole in the laws that makes it easy for one side or the other to wiggle out of.

I'm not taking sides either way I'm just glad they in the end did the right thing and gave her a new car which is something everybody I talked to after the fact said, probably wouldn't happen. At this point I see no real advantage of carrying this any farther. I may be wrong but that's how I look at it.

amc49
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'...is that Nissan Corp. may be part of the problem.'

Absolutely, I went through the same thing with Ford and it became patently clear they did not care about their own dealers screwing corporate out of thousands of dollars. In my case it was a simple blown fuse that turned into a repair bill of over $8000, all of which were phantom charges. At one point the shop manager actually turned to me and asked what did I care since the money was all coming from Ford. This after the shop claimed to have removed all 4 doors, instrument panel, seats, and windshield from a cherry 3 day old new car, and messed up its' perfect driving to be shaking at the steering wheel so bad literally you could not drive the car at 50 mph. I believe that day I exerted some of the most severe personal self control I ever have by not literally punching that man out, I sure wanted too.

And the bad part was I already knew to not trust any dealer for spit after an extended warranty laid on top of another almost cost me $9000 for NOTHING, luckily I caught that one too. Got a refund on it (dealer actually threatened to sue me over it until I choked him with the warranty fineprint) and 10 days later the warranty company folded in bankruptcy in the mid-'90s Orange County CA pension meltdown. Every single person who had warranty with that company lost 100% of whatever they had in there. Lucky me..........

The dealer ONLY did the 'right thing' because you caught him, if you hadn't................................??????????

I'm still getting over this last fiasco of Nissan trying to absorb an $8000 down payment and still trying to charge me $26K for a $26K car by burying the $8K in payments. What utter crooks!

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nissangirl74
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I'd be curious to know if they pulled those other damaged cars off the lot to fix the damage or if they are still trying to sell them.

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Bubba1
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Great question. One would hope they'd repair them since they're new. Difficult to say what they actually did.

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PapaSmurf2k3
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When we had hail damage on cars at the plant, they went to auction.
The Canton plant actually has anti-hail cannons. Basically a huge array over the entire property of natural gas powered guns that shoot hot air up into the sky in synchronized waves. It worked well at the plant, but they often also had vehicle storage off-site, and those would get damaged.

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Q451990
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PapaSmurf2k3 wrote:
Fri Oct 13, 2017 2:45 pm
The Canton plant actually has anti-hail cannons. Basically a huge array over the entire property of natural gas powered guns that shoot hot air up into the sky in synchronized waves.
That sounds made up it's so cool. I'd love to see that in action someday!

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PapaSmurf2k3
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It was loud as hell. Sounded like a T-rex (Jurassic Park style) was walking around outside from my house that was ~8 or so miles away from the plant.

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Q451990
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Yeah I did some YouTube searches on them, and I can imagine the cool factor would wear thin in about an hour...


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