I'm sorry to hear of your experience. I also had a bad experience with them. They're supposedly "Maxima Friendly/Knowledgable" people. All the extra people u saw hanging out there were probably Maxima.org people.
http://forums.maxima.org/showthread.php?t=276665
I brought my car in after many praises from Max.org. However, they screwed up a simple cv boot repair. I made an appointment, showed up and they claimed they had the boot. I waited 3hr, only to find that they ordered the boot after I got there. And then I learn they ordered for the wrong year maxima. Instead of going to Kragens or whatever to pick up the right one, they tell me to go home and come back the next day.
I go back in, and same thing: they order when I got there. (this's after they arrived late cuz they partied late the night before and slept in.) Waited another hr for the delivery, and another 2hr cuz they were working on another car. And then another hr cuz they took a smoking break and social time w/visitors. All said and done, my additional complaints:use of air impact gun on my lugs after I told them not to (another interesting story I'll write about later)not tq the lugs to specplacing bolts and screws on my volks and even stepping on my volks to reach up.Steering arm not tightenedTranny fluid not replaced (told me wasn't necessary, but they topped off at least 1.5L)not addressing my other issue of diff seal leak.
Me getting flamed:
http://forums.maxima.org/showthread.php?t=272630
http://forums.maxima.org/showthread.php?t=281919
Mind u, they sponsor Maximas and claim to be experts. I'm very disappointed and would never refer anybody there. Funny, cuz I remember seeing your car outside the garage, window open, dirty, scratched up, and parts everywhere. I don't remember them ever putting it in the garage at night either, but maybe they did real late by the time I leave (I used to hang out @ RPM till they worked on my car... so it wasn't like they didn't kno who I was). I asked them about it and they claimed it was a project car that they picked up for cheap and decided to swap.One employee claimed he attended a local community college or JC and had class in the auto shop. He said he could paint any car for cheap. Sounds shady to me, and that's probably what he woulda done w/your car.
About the lugs. I went to them to buy black lug nuts, but they didn't carry them cuz they said the black paint chips. I said not a problem cuz I don't use an impact gun. He said he doesn't either. So what happened when i brought my car in? He used an impact gun. WTF?! BTW, my lugs were about 40lb/ft, instead of 87lb/ft. One of them wasn't even on tight.
Jae