Getting help with Nissan parts

[jerrykur]

Hi,

My 2008 G37's Nav system is failing. It spins around, jumps 1/4 mile, gives bad navigation paths, etc. This started about 2 months ago and the dealer said the error code indicates that the AV unit must be replaced. The parts have now been on order for 2 months and they have no ETA to getting the replacement. One service writer guessed 7-10 months!

I find this unacceptable for a car that was 2 months old and had 2,000 miles at the time of the failure. The dealer's service department is not willing to do anything to elevate this issue. Who can I contact at Nissan to get this issue elevated.

As far as I am concerned they should take one of the dozens of cars they cannot sell and remove the unit from that vehicle.

jerry

[tollboothwilley]

have you called corporate INFINITI and talked to them about your circumstance?

If not, thats where I would start.

[CrackaLackin]

maybe a different dealer as well? this situation sounds completely unacceptable

(although to be fair, nav is not a blocker, as in the car is still safe functional etc)