Friends don't let friends use ExpressAutoParts.com

[240SXer]

On August 13, 2003 10:00 PM I attempted to order a set of injectors from ExpressAutoparts.com, it didnt go right. This is my story..

August 13, 2003 10:00 PM*********************This is to confirm that your order 80432 has been placed with us.

Once your order is shipped, we will email you the tracking number confirming the date of the shipment.

Note: For APO, FPO and International orders we will inform you of the date of shipment, however due to the shipping method used (USPS), we can not provide tracking information at this time.

You have indicated that you will accept the substitution of products for this order. In the event that the manufacturer or distributor is unable to supply the product specified at the time of order, we will substitute it with a comparable product at no greater cost.

Additionally, in certain instances a customer service representative might contact you to explain this substitution or offer alternate purchase options.

Customer InformationOrder ID = 80432Date = 08/14/2003 12:00:40AM=======================================================================

Items Ordered:======================================================================Part: C1000-38832 - Fuel InjectorQuantity: 4MISC: Fuel InjectorUnit Price: $75.32Est. Ship Time: 2-5 days----------------------------------------------------------------------Total Cost: $301.28If you have any questions regarding your order please feel free to contact us. ***********************************

8-18-03 $301.28 is deducted from my bank account.

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I really needed the injectors (car isn’t working) so I emailed them back about a week later wondering why I haven't gotten my injectors. This is my response I get

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8-21-03

Please be advised that due to a manufacturer back order your part will not ship out from the warehouse for 2-4 additional days. Sorry about the delay on your order with us. As soon as it ships we will Email you a tracking number.

Thank Your for choosing ExpressAutoParts.com

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At this point I don't want to wait because I need injectors, so I email them back and cancel the order.

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8-22-03

This order has been cancelled.

Thank Your for choosing ExpressAutoParts.com

**************************************It’s all good, I’m waiting for my refund now. It’s been a few days so I email them asking what’s up. They respond with this:***************************************8-28-03

Please fill out the credit request form on our site,http://www.expressautoparts.co...t.cfm

Once the form has been submitted, our credit department will review yourrequest.****************************************8-28-03

I email them back and ask why was I not informed that I had to fill out a form. I then fill out the form.

*******************************************8-28-03

Dear David Lockard,

We have received your email inquiring about credit due to you. Your email has been forwarded to our Credit department for review. Please allow up to 30 days for your credit to show up on your credit card statement. We apologize for any inconvenience this may have caused you.

********************************************8-28-03

Dear David Lockard,

We have received your request for a refund due to you for order number 80432. Your refund has been added into our queue and you will be credited within the next 14 days. Once credit has been issued, you will receive an email confirming the credit along with the transaction number. It could take up to 30 days for the refund to appear on your credit card statement or in your checking account due to the internal policies of your issuing bank.**********************************************

That was the last thing they sent me, I’ve sent them about 15 emails since then, called them, etc. NO response. They are a scam. I look at the Better Business Bureau and find that many people have had this problem. If you order from them, you *might* get your item, you might not. But the thing that I’m certain of is if you give them money, kiss it goodbye, you’ll either get a product or not, you will NOT ever see that money again. It’s been over a month since I was supposed to get a refund, and a month and a half since I made the order. It is honestly the worse service I’ve ever experienced from an online store. Unless their prices is far lower than anyone else, don’t waste your time.

[D1SR240]

That just sucks, i hate how some companies just care about making the most money they can.

[Structure240sx]

damn dude i have a fuel rail w/ injectors sitting in my garage i would sell u for like a 5th of that

[240SXer]

I bought some injectors off of sideways 240sx and they didnt work right either. They leaked... I'm not sure what the problem was, but I figured i'd put new injectors in to make sure they were good. I'm just replacing the engine now so I don't need them at all.

[89240sx]

make sure you contest the charges with your credit card company =)

[240SXer]

I ordered it with my Visa check card I wonder if they can do anything about it...I don't think so..

[leftovercrizack]

make sure you contest the charges with your credit card company =)

One time some place sent my brother all the wrong stuff, and tried to tell him it was right, so we called the credit card company and told them to cancel the payment or something, after we called the company and had to argue with them. Then after we told them we had canceled it and all, they faxed us a pre-paid thing to the stuff back!:rockon

[240SXer]

Yeah, that often works out great with Credit card companies, epsecially ones that are willing to up to bat for you. Maybe i'll call my bank and see if there is anything they can do.

[leftovercrizack]

Worth a try! Hope it works out.

[240SXer]

I've decided i'm going to call the company and bugg the hell out of them. I've called the owner a few times and left messages I've called sales directors, etc. I'm going to nagg them till I see my 300 bux. Or at least they'll spend 300 bux on staffing fees and such just for people to talk to me.

[240SXer]

Yeah.. I called my bank (Wells fargo) and they are going to investigate why they have not given me a refund, and if the company does not respond, they're going to stop the payment and give me my cash back. yay!