This situation started with my vehicle not starting , sometimes key recognize, sometimes not! I had it towed to the Infiniti dealer. I had it diagnosed, (6 days later) I was told of the IMPD was faulty along with the Engine harness and this would cost me $4800.00 to repair, I said non thank you and I will have my vehicle towed back and would look elsewhere. The rep said "Mr Woods, sleep on it and reconsider. I will look to see if we can bring the price down". Granted, I slept on it, I called to see if the price could have been revised. 3 days later the rep called back to say it could be done for $3860.48, once again I said "no thank". His reply was " Let me talk back to my manager, I will call you later today", didn't hear from him for 3 days. I called back to hear that he was ill. I asked to talk to a manager, was kept on hold for 40 minutes, he got on and said "let me review your package and I'll call you back". Needless to say he never called back....The original rep called back (5 days later) to explain that he had been ill and he apologized. The new statement was "Mr. Woods our calculation of the $3700.00 price was wrong, the parts are more then previously calculated. The new total for the repair is $4000.00". I was extremely upset but I have learned that getting upset doesn't settle anything. So I kindly said no thank you, I'll send for my vehicle. Once again he said "Ok I'll call you back" I said "No need, I will send for my vehicle"....he put me on hold, then the manager I talked to 10 days ago got on the phone and said "Mr. Woods I see you don't want us to do the work?... I said "Yes Sir, it is too expensive"....He said "Sorry to hear that but you know if you send for your car you will be charged for the diagnosis of your car and storage from the first day your car arrived till today at $56.00 a day". At this point, I was extremely close to making a grave mistake but I kept my cool. I took a breath and said....."Ok you all can repair me vehicle". It should go without saying that I am "lawyering" up! I share this so this will never happen to anyone else. I will keep you all updated!!!!!!