Fog coming out of a/c vents and pax floorboard WET!

Nissan Rogue forum - Includes Nissan Qashqai and Nissan Dualis as well.
RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

My '14 Rogue doesn't even have 7K miles on it yet and now I'm having a major a/c problem. It started out with what looked like dry-ice fog/mist coming out from all vents when the a/c was on. At first I thought it was normal because it was a little humid out and maybe it was reacting to the hot air. But then I turned the temp up to about 73 and it was still doing it. Seemed to come out more when I accelerated. Then I started to hear gurgling sounds or what sounded like water moving around in the front. I turned the fan blower up higher (just as a gee whiz) and the water sound intensified and it sounded like it would come shooting out of the vents at any moment! On top of all of that, I noticed that the pax side floor was wet underneath the rubber mat and it was dripping wet behind the center console! WTF?!
I have scheduled a service appointment for tomorrow morning and will not use the a/c until after that. God, I hope the wetness didn't do any more damage. Why is this happening to me??!!
Does anyone else have any ideas as to WTF is going on with a virtually brand new car for this to happening so early? It's pretty sad that my Nissan Rogue (my first Nissan ever) is now having more problems than my 2010 Jeep I had for four years. I'm really bummed. :( :wtf2:


Glenn2587
Posts: 11
Joined: Thu Feb 20, 2014 5:30 pm
Car: 2013 Nissan Rogue SL AWD

Post

I literally had the exact same problems with my 2013 Rogue. I took it in for service over 10 times before something was finally done. They kept coming up with excuses saying it was my fault, that I didn't know how to use the controls on the a/c even though I owned a previous nissan, I had too much moisture in my carpets from the snow, etc. After calling corporate, having a technician come out and look at it, being denied a buyback, contacting the BBB, having another tech come out, they finally declared it a lemon and bought it back. Check the lemon law for your state and get started on it immediately because you'll only have so long before you can declare it a lemon. Keep a log of everything. All service records, phone calls, keep names of everyone you talk to. It's tedious, but the outcome is great. I printed a calendar and kept track of all the days it was in the repair shop. Stick with it and don't let them fool you. They'll try to pull every move they can to blame it on you and say there's nothing they can do. They'll probably even suggest seeing another dealer to repair it. Don't. If you do that, then they can easily place the blame on the other dealer saying "it was fine when it left our shop" or whatever they may pull out of their butts. Your owner's manual has specific phone numbers and an address for nissan corporate. Follow the directions as it says for your state. Once the BBB is contacted, they will use the mileage/length of ownership of the vehicle to base the lemon law process off of, so if you go over the time or miles, you're still safe. Just please, don't give up! Keep trying, and like I said, don't let them pressure you or anything. They'll eventually get sick of you and give in.

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

Wow Glenn...I don't want that experience!! How could they blame you for "you didn't know how to use the a/c controls"?? Really? And it has been months since we have had any snow as it is late July so they can't even approach with any BS like that. I mean I literally put my hand behind the center console and it was dripping wet! No snow could have done that. You have me sick to my stomach now about bringing it in. I hope I don't have as much trouble as you do. I will update this post when I get back and I will take your advice as well and record everyone's names. :facepalm:

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

RobGinPeabody wrote:My '14 Rogue doesn't even have 7K miles on it yet and now I'm having a major a/c problem. It started out with what looked like dry-ice fog/mist coming out from all vents when the a/c was on. At first I thought it was normal because it was a little humid out and maybe it was reacting to the hot air. But then I turned the temp up to about 73 and it was still doing it. Seemed to come out more when I accelerated. Then I started to hear gurgling sounds or what sounded like water moving around in the front. I turned the fan blower up higher (just as a gee whiz) and the water sound intensified and it sounded like it would come shooting out of the vents at any moment! On top of all of that, I noticed that the pax side floor was wet underneath the rubber mat and it was dripping wet behind the center console! WTF?!
I have scheduled a service appointment for tomorrow morning and will not use the a/c until after that. God, I hope the wetness didn't do any more damage. Why is this happening to me??!!
Does anyone else have any ideas as to WTF is going on with a virtually brand new car for this to happening so early? It's pretty sad that my Nissan Rogue (my first Nissan ever) is now having more problems than my 2010 Jeep I had for four years. I'm really bummed. :( :wtf2:
Update:
Service Advisor Chris was very friendly and understanding. Has an idea of what it is: either drain pipe is clogged and not letting water pass on to the ground or heater core. Carpets and anything wet will be dried out. Everything should be covered under OEM warranty, but have an extended warranty through Nissan anyway so no worries. I told him the moisture was water and had no smell. Had to have a courtesy ride home as he said it could be a big job...hopefully it's not more than a day. He said if it was longer than a day, they could rent me car. More to come :ohno:

User avatar
DTASFAB
Posts: 316
Joined: Thu Jul 25, 2013 8:49 am

Post

They couldn't just give you a free loaner? Sounds like a perfect scenario to get a free loaner for as long as the job takes.

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

DTASFAB wrote:They couldn't just give you a free loaner? Sounds like a perfect scenario to get a free loaner for as long as the job takes.
I guess they had to determine the cause first. Since I wasn't the only one in the queue, I didn't really feel like waiting. But you're right, that would have been nice. Even if it was for a few hours. Oh well....I have a feeling I'll have to take them up on the offer for a rental though. Hope not. But I had a bad feeling that this would be a big job. I'm more worried about the damage that the water has caused or will cause in the future to things that got wet. :facepalm:

User avatar
DTASFAB
Posts: 316
Joined: Thu Jul 25, 2013 8:49 am

Post

I guess they have to confirm they'll actually be performing a warranty repair for which they'll be reimbursed by Nissan before they can give you a loaner/rental, since their reimbursement for the loaner/rental will be tied to the warranty repair, but it seems almost self-evident in this situation that you should be entitled to some form of free transportation.

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

DTASFAB wrote:I guess they have to confirm they'll actually be performing a warranty repair for which they'll be reimbursed by Nissan before they can give you a loaner/rental, since their reimbursement for the loaner/rental will be tied to the warranty repair, but it seems almost self-evident in this situation that you should be entitled to some form of free transportation.
Well, they drove me back home so for that I was grateful so I didn't have to sit there in the waiting room for hours. I'll just use my wife's car to go back there again. Sucks though because then we'll have two cars to drive back home.

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

RobGinPeabody wrote:My '14 Rogue doesn't even have 7K miles on it yet and now I'm having a major a/c problem. It started out with what looked like dry-ice fog/mist coming out from all vents when the a/c was on. At first I thought it was normal because it was a little humid out and maybe it was reacting to the hot air. But then I turned the temp up to about 73 and it was still doing it. Seemed to come out more when I accelerated. Then I started to hear gurgling sounds or what sounded like water moving around in the front. I turned the fan blower up higher (just as a gee whiz) and the water sound intensified and it sounded like it would come shooting out of the vents at any moment! On top of all of that, I noticed that the pax side floor was wet underneath the rubber mat and it was dripping wet behind the center console! WTF?!
I have scheduled a service appointment for tomorrow morning and will not use the a/c until after that. God, I hope the wetness didn't do any more damage. Why is this happening to me??!!
Does anyone else have any ideas as to WTF is going on with a virtually brand new car for this to happening so early? It's pretty sad that my Nissan Rogue (my first Nissan ever) is now having more problems than my 2010 Jeep I had for four years. I'm really bummed. :( :wtf2:
Update to the update:

Just got back from the Nissan dealership. Here's what they said:

"INSPECTED VEHICLE AND FOUND A/C DRAIN TUBE CLOGGED WITH DEBRIS AND LOOSE CONNECTION. RE-CONNECTED AND BLOW [sic] OUT DRAIN TUBE WITH AIR. DRAINED ALL WATER FROM VEHICLE. WORKING AS DESIGNED. NO FURTHER ISSUES WITH A/C SYSTEM."

So there it is. There are some concerns from here on out now though in regards to this little SNAFU. Cost nothing since it was still under factory warranty :dblthumb:

-The tech stated that water got all on the hearted core. Does this mean rust issues later on down the line? He did state that they vacuumed and dried out everything, which was good.
-Will I know have rust concerns as a result of this flooding of water? I really hope not. Everything seems to be working as normal now. The service department at this dealership was awesome and very courteous. Very glad it wasn't something really major though and that I took it in in a timely manner, otherwise I think things may have gotten much worse.

How the HELL could this drain tube become loose or detached? Can anyone help me? Obviously it had to be loose from the inside, but can anyone tell me if I'm wrong? Thank you for those who gave their advice and I appreciate any more that I can get. This is also for anyone else that might have this problem so I hope this helps.

Glenn2587
Posts: 11
Joined: Thu Feb 20, 2014 5:30 pm
Car: 2013 Nissan Rogue SL AWD

Post

Glad the problem was fixed and not as bad as mine. Keep an eye on it though, mine was so bad there was even standing water in the spare tire compartment. I was yet again told that's normal.

RobGinPeabody
Posts: 36
Joined: Wed Mar 05, 2014 2:36 pm
Car: 2014 Nissan Rogue SL AWD w/ Premium Package

Post

Glenn2587 wrote:Glad the problem was fixed and not as bad as mine. Keep an eye on it though, mine was so bad there was even standing water in the spare tire compartment. I was yet again told that's normal.
Will do Glenn. I'm like that anyway...it's an anxiety I have actually when anything's wrong or was wrong with my car. I hate that. I have felt all around the floor and the only place it was wet was on the pax side. I think I got to the problem before it went for too long. But as the service advisor said (which I didn't mention on here) that when they drained the water, GALLONS came out! Would make sense with the sound. It sounded like a tsunami was about to happen in the dash! I'm just glad I didn't have to go the route like you did. I love my Rogue but I wish now that I would have gotten an Altima. Love those beauties. My next one will be that, indeed.


Return to “Rogue Forum”