Experiences with Microsoft Xbox repair services?

[nnorton44]

I'm sending in my Xbox 360 (Falcon) today, recently purchased for $20 Got it from somebody who no idea about warranties, it has the E74 error code (1 red ring). Was planning to pay for the repair but it looks like it still has warranty so I get it fixed for free Who has experience with the xbox repair center and what is the typical turn a round time?

[marlin29311]

I've gotten 2 of my boxes back within about 2 weeks of the date I mailed it out - it's pretty quick, and everything comes back good.

Also, they upgraded the DVD drive on my 1st gen Elite when it red ringed - that was a nice touch!

[C-Kwik]

You could potentially have issues if the previous owner already registered it on xbox.com. I let the GF's brother borrow one of mine and he attached his info to it when he was trying to get XBL to work. It red-ringed shortly after I got it back and ran into a few hiccups when I tried to send it in. The biggest issue was I needed to be able to confirm his email address and he wasn't immediately available to provide it to me. Could prove problematic for you if you can't confirm certain bits of info from the previous owner. I'd speculate the previous owner would be a bit apprehensive about providing you with that info as well unless you know him well. Once initiated though, the repair process is fairly smooth. Last time I did it though, they requested that I box it up and print out the shipping label they send to me. They claim its faster and probably is to some extent, but I demanded they send me a box. After it got sent back though, I kept the box just in case.

[RCA]

Basically what C-Kwik said...

I have sent one back and it took 3 weeks to come back and they included a car for 1-Month free Xbox Live for my troubles...

I rate them a B

[nnorton44]

Quote »You could potentially have issues if the previous owner already registered it on xbox.com.[/quote]I'm assuming he didn't because he would of known it was in warranty. I'll see how it goes if needed I could get the info.

[BusyBadger]

Outside of the RRoD, my dealings with MS were great. The coffin arrived sooner than I thought it would and the repaired 360 came back sooner as well. And just like Marlin's box, MS fixed a troublesome DVD drive as well.

The worst part was having some drone on the phone telling me to try all manner of troubleshooting problems when I knew full well what the problem was.

If for some reason you can't get it fixed under warranty you could always pay for MS to do it for you, or even purchase an RRoD repair kit online and do it yourself.

[MinisterofDOOM]

The worst part was having some drone on the phone telling me to try all manner of troubleshooting problems when I knew full well what the problem was.

Slight sidetrack:I hate that more than anything. My ISP is comcast, and every couple of months we get a loss of signal that we have to call support to resolve. Every time they walk through the whole power cycle modem/power cycle router, restart computer, blah blah. If that worked, I wouldn't be on the phone with support for crying out loud. I've already tried all of that multiple times, in multiple variations...that's why I've called monkey central for "help."Last time I called, the dude mucked around reading line-by-line from his scriptbook for probably 15 minutes, tried to sell me an upgrade to their fastest service (for $12 more a month...while FAILING to solve my problem...great sales skills), then told me my modem must be bad. I swapped out my modem at the comcast warehouse a couple miles away (which wasn't a total waste as I got a better brand to replace it) only to have that still fail to resolve the problem. At that point, pretty frustrated, I had my friend call comcast again and he talked to a different rep who immediately told him there was a wide-area service outage in our area and they were working on it. So I could have skipped the whole ordeal and just gone to bed.

[marlin29311]

Slight sidetrack:I hate that more than anything. My ISP is comcast, and every couple of months we get a loss of signal that we have to call support to resolve. Every time they walk through the whole power cycle modem/power cycle router, restart computer, blah blah. If that worked, I wouldn't be on the phone with support for crying out loud. I've already tried all of that multiple times, in multiple variations...that's why I've called monkey central for "help."Last time I called, the dude mucked around reading line-by-line from his scriptbook for probably 15 minutes, tried to sell me an upgrade to their fastest service (for $12 more a month...while FAILING to solve my problem...great sales skills), then told me my modem must be bad. I swapped out my modem at the comcast warehouse a couple miles away (which wasn't a total waste as I got a better brand to replace it) only to have that still fail to resolve the problem. At that point, pretty frustrated, I had my friend call comcast again and he talked to a different rep who immediately told him there was a wide-area service outage in our area and they were working on it. So I could have skipped the whole ordeal and just gone to bed.

At least you got a new modem out of it?

[MinisterofDOOM]

Yeah, but I could have gotten a new modem without going through that hassle, too. Done it before numerous times (thanks to numerous modems dying on me).

[RCA]

At that point, pretty frustrated, I had my friend call comcast again and he talked to a different rep who immediately told him there was a wide-area service outage in our area and they were working on it. So I could have skipped the whole ordeal and just gone to bed.

Dude the same sh*t happened to me...

I had no internet for 2 weeks!Eventually they tell me, "yea the entire neighborhood has issues and we have "engineers" working on it now". WTF is going on with the Cast?

[Eion]

for me it was like 3 weeks. o.O but i got a brand new 360 sent to me.

[nnorton44]

My Xbox will be back Friday That was a 12 day turn a round since I shipped it! Also, my warranty was extended to 10/09, was due to expire on 08/09. From what I can see, if you send your console in for a E74 error they extend your warranty 3 months from the day you ship it, if your console is out of warranty before 3 months out of the service. Anyways I think they pay for the repair free even if you don't have a warranty (E74).

[MinisterofDOOM]

12 days isn't bad. How long did it take them to get the shipping packaging to you?

[OldmanPurdy]

I don't think they will send the coffins out anymore or at least that's what they told me, which i guess is fine since I had a 12-14 day turnaround too.

[nnorton44]

12 days isn't bad. How long did it take them to get the shipping packaging to you?

Yeah I used my own box, just got one from work.