Post by
dividedhighw »
https://forums.nicoclub.com/dividedhighw-u95262.html
Mon Jul 14, 2008 1:48 pm
Without a doubt, my biggest disappointment is not related to the car itself, but rather the poor service from Infiniti's Customer Information Center at 800-361-4792 ... the staff who man that line:a. have a poor attitude, in direct contradiction to the promise to "provide the highest levels of customer satisfaction"b. are poor communicators, not able to understand specific queries and attempt to "solve" your issue by talking in circlesc. lack follow-up and/or escalation for outstanding customer issues, even when such is directly requested by the customer
I am in the process of writing a letter to Infiniti with all the details, but if anyone has actually called this number, I would be interested in your experience, good or bad.
Also, if anyone has advice on where and to whom I should send this letter, I would be grateful for your input.
TIA,David