Post by
Bingle »
https://forums.nicoclub.com/bingle-u235347.html
Thu May 12, 2016 4:59 pm
I have a 2012 and have the moving seat issue. Car is still under the factory warranty and is also CPO.
The seat moves slightly when both stopping and starting. I bought this car used 2 years ago, and since have noted it the 3 times I have had it in for service at Nalley Infiniti - Marietta, GA. Each time I have been told it was “normal” or “within spec”.
Most recently (picked up the car today) I escalated to Infiniti Consumer Affairs and was told that they would not offer any repair option. The technician who evaluated the issue said that he could only feel the movement under “extreme stopping” and it only moved 1 mm and that was within spec. How, I asked, can anyone offer a measurement driving a car in an “extreme stopping” situation?
I can feel the seat shift even under “grandma” driving conditions and as I told the Consumer Affairs person, there really shouldn’t be any play in it under any circumstance - apparently this is OK by Infiniti’s standards as they confirmed that other EX’s do this.
I’m very disappointed with their stance on this especially seeing that some have had this satisfactorily resolved. I was told that replacing the seat rails would not solve the problem even though I pointed them to this thread which contradicts that claim.
In any event, I thought I’d document my experience here. Is this a deal breaker for me with the brand going forward? Probably not but it does give me pause as I question Infiniti’s tolerance for things such as this and their willingness to work with their customers.
As an aside - my service adviser was very helpful and suggested escalating to Infiniti corporate. The kicker for me as it all came down to one tech's opinion.